Automotive Service Writer — Customer Champion

Bauer Built Inc.; Lincoln (NE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K plan with company match

Comprehensive health, prescription, &视

Weekly pay

Paid vacation

Paid holidays

Short-term disability

Life insurance

Paid uniforms

Professional development

Job summary

Bauer Built, Inc. is seeking a Service Writer to schedule and prioritize jobs for tire technicians, alignment technicians, and mechanics. You will provide top-tier customer service and collaborate with the sales team to promote service packages and drive product sales.

You will prepare and manage detailed work orders, respond to inquiries, and maintain a safe, organized shop environment in alignment with company safety protocols. Prior experience in service writing is preferred.

Qualifications

• Previous experience as a Service Writer or Service Advisor.
• Strong working knowledge of automotive and tire service processes.
• Ability to write clear, accurate repair orders and estimates.
• Familiarity with scheduling and service-calendar optimization.

Responsibilities

• Schedule and prioritize jobs for tire technicians, alignment technicians, and mechanics.
• Provide top-tier customer service—respond promptly and professionally to inquiries, complaints, and concerns.
• Partner with the sales team daily to promote service packages and drive product sales.
• Prepare and manage work orders, capturing full details of service jobs.
• Resolve customer issues, ensuring follow-through for a positive experience.
• Maintain a clean, safe, and well-organized work environment by following all safety protocols.

Skills

Service Writing

Customer Service

Automotive Knowledge

Scheduling

Microsoft Office

Tools

Service management software

Microsoft Office

Job description

Bauer Built, Inc. is seeking a Service Writer to schedule and prioritize jobs for tire technicians, alignment technicians, and mechanics. You will provide top-tier customer service and collaborate with the sales team to promote service packages and drive product sales.

You will prepare and manage detailed work orders, respond to inquiries, and maintain a safe, organized shop environment in alignment with company safety protocols. Prior experience in service writing is preferred.