Service Writer

Bauer Built Inc.; Lincoln (NE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K plan with company match

Comprehensive health, prescription, &视

Weekly pay

Paid vacation

Paid holidays

Short-term disability

Life insurance

Paid uniforms

Professional development

Job summary

Bauer Built, Inc. is seeking a Service Writer to schedule and prioritize jobs for tire technicians, alignment technicians, and mechanics. You will provide top-tier customer service and collaborate with the sales team to promote service packages and drive product sales.

You will prepare and manage detailed work orders, respond to inquiries, and maintain a safe, organized shop environment in alignment with company safety protocols. Prior experience in service writing is preferred.

Qualifications

• Previous experience as a Service Writer or Service Advisor.
• Strong working knowledge of automotive and tire service processes.
• Ability to write clear, accurate repair orders and estimates.
• Familiarity with scheduling and service-calendar optimization.

Responsibilities

• Schedule and prioritize jobs for tire technicians, alignment technicians, and mechanics.
• Provide top-tier customer service—respond promptly and professionally to inquiries, complaints, and concerns.
• Partner with the sales team daily to promote service packages and drive product sales.
• Prepare and manage work orders, capturing full details of service jobs.
• Resolve customer issues, ensuring follow-through for a positive experience.
• Maintain a clean, safe, and well-organized work environment by following all safety protocols.

Skills

Service Writing

Customer Service

Automotive Knowledge

Scheduling

Microsoft Office

Tools

Service management software

Microsoft Office

Job description

Service WriterWhy Join Us?At Bauer Built, we’ve been rooted in the Midwest for generations, providing a level of service to our customers that is the best, then striving to make it better. Our 80+ years of success is built on a foundation of hard work, integrity, and a dedication to doing what’s right.When you join our team, you’re not just an employee; you are a part of a close-knit group that values your contributions and supports your growth. If you’re looking for a place where your skills make a difference and you can build a rewarding career, Bauer Built offers the opportunity to grow alongside a company that’s built to last.What You’ll Do:Schedule and prioritize jobs for tire technicians, alignment technicians, and mechanicsProvide top-tier customer service—respond promptly and professionally to inquiries, complaints, and concernsPartner with the sales team daily to promote service packages and drive product salesPrepare and manage work orders, capturing full details of service jobsResolve customer issues, ensuring follow‑through for a positive experienceMaintain a clean, safe, and well‑organized work environment by following all safety protocolsWhat You Bring:Previous experience as a Service Writer, Service Advisor, or in customer service preferredStrong working knowledge of automotive and tire service processesCoordinate effectively with technicians and advisors to drive productivityHandle customer escalations and warranty claims with professionalismComfortable with Microsoft Office and service management softwareAbility to write clear, accurate repair orders and estimatesFamiliarity with scheduling and service-calendar optimizationWhat We Offer:401K Plan (100% company match up to 7%)Comprehensive health, prescription, dental, and vision insurance after 60 daysWeekly PayPaid Vacation, within 6 monthsPaid Holidays, eligible Day 1Short-term DisabilityLife Insurance, both company-paid and voluntaryPaid UniformsProfessional development and learning opportunitiesEasily ApplyApply online at www.bauerbuilt.com or stop in at our location for an applicationAbout UsFounded in 1944 and headquartered in Durand, Wisconsin, Bauer Built, Inc. is a leader in distribution and service of tires for the commercial, passenger and off-road markets. Over the last 80+ years, we’ve grown from a small oil delivery company to a Midwestern powerhouse provider for commercial trucks tires and service, operating in service centers and manufacturing plants across ten states in the Midwest.Bauer Built is an equal opportunity employer and encourages candidates of all backgrounds to apply.