Service Writer: Customer Care & Shop Scheduler

United Ag & Turf NE, LLC; Springfield (VT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Bonus Program

John Deere University training

Benefits: medical, dental, vision, 401

Referral Bonus

Earned PTO

Employee Assistance Program

Paid company holidays

Life Insurance

Work/Life Balance

Advancement opportunities

Job summary

United Ag & Turf NE, LLC is seeking a Service Writer to assist the Service Department with customer service needs, manage work orders, and support pre-delivery, repair, and field service activities. The role includes scheduling, processing warranty claims, and ensuring efficient shop operations.

The ideal candidate will have strong communication, organizational, and customer service skills, with the ability to work extended hours and weekends as needed.

Qualifications

• Proficiency with Microsoft Office and internet-based tools.
• Excellent oral and written communication.
• Strong organizational skills and customer service mindset.
• Willingness to work extended hours and weekends as needed.

Responsibilities

• Advise customers on service needs and plan work orders.
• Assist in pre-delivery and repair/conditioning of equipment.
• Manage shop and field service activities, including scheduling and deliveries.
• Process warranty claims and ensure timely closing of work orders.
• Maintain professional relationships with customers and team members.

Skills

Microsoft Office

Oral communication

Written communication

Organizational skills

Customer service

Weekend hours

Education

High school diploma or GED

Tools

John Deere Equipment

Job description

United Ag & Turf NE, LLC is seeking a Service Writer to assist the Service Department with customer service needs, manage work orders, and support pre-delivery, repair, and field service activities. The role includes scheduling, processing warranty claims, and ensuring efficient shop operations.

The ideal candidate will have strong communication, organizational, and customer service skills, with the ability to work extended hours and weekends as needed.