Service Writer/Dispatcher – ESOP-Powered Team Catalyst

Sammons Industrial, LLC; Gainesville (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

ESOP 401(k)

Paid holidays

Tuition reimbursement

Health and wellness benefits

Safety boot program

Job summary

Sammons Industrial, LLC, on-site in Georgia, seeks a Service Writer/Dispatcher to connect customers, technicians, and the service team. You will schedule, dispatch, and track service work from first call to final invoicing, ensuring a seamless customer experience.

The role requires a high school diploma and 5+ years in customer service or operations, with strong communication, organization, and multitasking skills, plus proficiency in MS Office.

Qualifications

• 5+ years of customer service, operations, or similar experience.
• Strong customer service, communication, organization, and multitasking skills.

Responsibilities

• Coordinate and dispatch technicians based on skills, certifications, and customer needs.
• Monitor schedules, productivity, repair progress, and work order accuracy.
• Keep customers informed throughout the service process, including scheduling and invoicing details.
• Partner with Service leadership, technicians, Sales, Rental, Parts, and finance teams to ensure a smooth operation.

Skills

Customer service

Communication

Organization

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

Sammons Industrial, LLC, on-site in Georgia, seeks a Service Writer/Dispatcher to connect customers, technicians, and the service team. You will schedule, dispatch, and track service work from first call to final invoicing, ensuring a seamless customer experience.

The role requires a high school diploma and 5+ years in customer service or operations, with strong communication, organization, and multitasking skills, plus proficiency in MS Office.