Service Writer/ Dispatcher

Sammons Warehouse Solutions; Gainesville (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

ESOP

401(k)

Tuition reimbursement

Work-life balance

Paid holidays

Health benefits

Tool benefits & PPE

Disability benefits

Job summary

Sammons Warehouse Solutions is seeking a Service Writer/Dispatcher to connect customers, technicians, and the service team, ensuring the right technician goes to the right job and that work moves from the initial call to invoicing.

You will coordinate schedules, inform customers of status, and handle service orders, invoices, and purchase orders while partnering with Service leadership and other teams to maintain a smooth operation.

Qualifications

• High school diploma required; technical school/college preferred.
• 5+ years in customer service, operations, or similar.
• Strong customer service, communication, and multitasking skills.
• Proficiency with service orders, invoices, PO, expense tracking, payroll.

Responsibilities

• Coordinate and dispatch technicians based on skills, certifications, and customer needs.
• Keep customers informed on scheduling, repair status, quotations, delays, and inquiries.
• Manage repair orders, purchase orders, invoicing details, maintenance agreements, vehicle tracking, and reports.
• Collaborate with Service leadership, technicians, Sales, Rental, Parts, AR/AP to resolve issues and ensure a consistent customer experience.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Urgency-focused

Education

High school diploma; technical training preferred

Tools

Microsoft Office

Job description

Remote Type:

On-site

You belong at a company that treats you like an Owner!

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you. Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

How You’ll Make a Difference

As a Service Writer/ Dispatcher, you’ll be the connection between our customers, technicians, and Service team. You’ll help make sure the right technician gets to the right job, customers know what to expect, and service work moves smoothly from the first call through final invoicing.

What You’ll Do

• Coordinate and dispatch technicians based on skills, certifications, and customer needs while monitoring schedules, productivity, repair progress, and work order accuracy.
• Keep customers informed throughout the service process, including scheduling, repair status, quotations, delays, additional service opportunities, approvals, and general phone and email inquiries.
• Help keep service operations running smoothly by managing repair orders, purchase orders, invoicing details, maintenance agreements, service van tracking, reporting, and other key administrative processes.
• Partner closely with Service leadership, technicians, Sales, Rental, Parts, Accounts Receivable, Accounts Payable, and other teams to resolve issues, support performance goals, and deliver a consistent customer experience.

What You’ll Bring

• A high school diploma; technical school or college education is preferred, along with 5+ years of customer service, operations, or similar experience.
• Strong customer service, communication, organization, and multitasking skills, with the ability to work with urgency and connect technicians and customers effectively.
• Excellent attention to detail and confidence working independently with business systems and Microsoft Office, including Word, Excel, and PowerPoint.
• Experience with service orders, invoices, purchase orders, expense tracking, payroll preparation, or service operations is preferred.

Why You’ll Love Working with Us

• Join a team where integrity, safety, hard work, and taking care of people are more than words—they’re how we operate every day.
• Be part of a company with more than 130 years of history, built on strong relationships, dependable service, and a commitment to doing things the right way.
• Do meaningful work alongside people who value teamwork, trust your contribution, and take pride in helping our customers succeed.

Job Details

Pay Type:

Salary