Service Writer/ Dispatcher

Sammons Industrial, LLC; Gainesville (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

ESOP 401(k)

Paid holidays

Tuition reimbursement

Health and wellness benefits

Safety boot program

Job summary

Sammons Industrial, LLC, on-site in Georgia, seeks a Service Writer/Dispatcher to connect customers, technicians, and the service team. You will schedule, dispatch, and track service work from first call to final invoicing, ensuring a seamless customer experience.

The role requires a high school diploma and 5+ years in customer service or operations, with strong communication, organization, and multitasking skills, plus proficiency in MS Office.

Qualifications

• 5+ years of customer service, operations, or similar experience.
• Strong customer service, communication, organization, and multitasking skills.

Responsibilities

• Coordinate and dispatch technicians based on skills, certifications, and customer needs.
• Monitor schedules, productivity, repair progress, and work order accuracy.
• Keep customers informed throughout the service process, including scheduling and invoicing details.
• Partner with Service leadership, technicians, Sales, Rental, Parts, and finance teams to ensure a smooth operation.

Skills

Customer service

Communication

Organization

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

Remote Type: On-site You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you.

Here are some ways we do that: Competitive Pay and Performance-Based Bonuses Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP) 401(k) Training and Tuition Reimbursement Work/Life Balance Paid Holidays and Time Off Health and Wellness Benefits Tool Benefits, PPE/Uniforms, Safety Boot Program Life and Short Term Disability paid for by company

How You’ll Make a Difference As a Service Writer/ Dispatcher, you’ll be the connection between our customers, technicians, and Service team. You’ll help make sure the right technician gets to the right job, customers know what to expect, and service work moves smoothly from the first call through final invoicing.

What You’ll Do Coordinate and dispatch technicians based on skills, certifications, and customer needs while monitoring schedules, productivity, repair progress, and work order accuracy. Keep customers informed throughout the service process, including scheduling, repair status, quotations, delays, additional service opportunities, approvals, and general phone and email inquiries. Help keep service operations running smoothly by managing repair orders, purchase orders, invoicing details, maintenance agreements, service van tracking, reporting, and other key administrative processes. Partner closely with Service leadership, technicians, Sales, Rental, Parts, Accounts Receivable, Accounts Payable, and other teams to resolve issues, support performance goals, and deliver a consistent customer experience.

What You’ll Bring A high school diploma; technical school or college education is preferred, along with 5+ years of customer service, operations, or similar experience. Strong customer service, communication, organization, and multitasking skills, with the ability to work with urgency and connect technicians and customers effectively. Excellent attention to detail and confidence working independently with business systems and Microsoft Office, including Word, Excel, and PowerPoint. Experience with service orders, invoices, purchase orders, expense tracking, payroll preparation, or service operations is preferred.

Why You’ll Love Working with Us Join a team where integrity, safety, hard work, and taking care of people are more than words—they’re how we operate every day. Be part of a company with more than 130 years of history, built on strong relationships, dependable service, and a commitment to doing things the right way. Do meaningful work alongside people who value teamwork, trust your contribution, and take pride in helping our customers succeed.

Job Details Pay Type: Salary Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity. We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail