Service Writer / Dispatcher

Sammons Industrial, LLC; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

ESOP

401(k)

Tuition reimbursement

Health & Wellness benefits

Paid holidays & time off

Tool benefits & PPE

Safety boot program

Life and short-term disability

Job summary

Briggs Industrial Solutions is hiring a Service Writer / Dispatcher in Dallas, TX. You will coordinate and dispatch technicians, act as the customer liaison, and ensure service work stays on schedule in a fast-paced environment.

Join a team that values ESOP ownership, competitive pay, and growth opportunities. This on-site role includes coordination of parts, purchasing, and invoicing activities to deliver a seamless service experience.

Qualifications

• 1–3+ years in customer service or service coordination.
• Strong communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Coordinate and dispatch technicians based on certifications, skills, and customer needs.
• Serve as a trusted point of contact for customers by answering questions and securing approvals.
• Monitor technician productivity and keep service work on schedule.
• Support parts coordination, vendor purchase orders, and invoicing follow-through.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Tools

Service systems

Repair documentation

Purchase orders

Invoicing processes

Job description

## Service Writer / DispatcherApplyremote type: On-sitelocations: Dallas, TXtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR10520**Remote Type:**On-site***You belong at a company that treats you like an Owner!***Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.***Join a team that takes care of you. Here are some ways we do that:**** Competitive Pay and Performance-Based Bonuses* Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)* 401(k)* Training and Tuition Reimbursement* Work/Life Balance* Paid Holidays and Time Off* Health and Wellness Benefits* Tool Benefits, PPE/Uniforms, Safety Boot Program* Life and Short Term Disability paid for by company## How You'll Make a DifferenceAs a Customer Service Advisor, you'll help ensure every service experience runs smoothly from start to finish. Your ability to coordinate technicians, communicate with customers, and keep operations moving forward will directly impact customer satisfaction, team success, and the quality of service we deliver.## What You'll Do* Coordinate and dispatch technicians based on certifications, skills, and customer needs while providing timely updates throughout the repair process.* Serve as a trusted point of contact for customers by answering questions, securing approvals, managing purchase orders, and ensuring a positive service experience.* Monitor technician productivity, track repair progress, and help keep service work on schedule and aligned with company standards.* Support the full service lifecycle, including parts coordination, vendor purchase orders, maintenance agreements, invoicing details, and operational follow-through.## What You'll Bring* Strong customer service and communication skills with a genuine desire to help others.* Ability to organize multiple priorities, manage schedules, and coordinate activities in a fast-paced environment.* Attention to detail and confidence working with service systems, repair documentation, purchase orders, and invoicing processes.* A team-first mindset with a commitment to professionalism, accountability, and continuous improvement.## Why You'll Love Working With Us* You'll be part of a hardworking team that values safety, integrity, and doing the right thing.* Your contributions will make a real impact on customers, teammates, and daily operations.* You'll join a company that invests in its people and creates opportunities to grow and succeed.**Job Details**Pay Type:Salary### About UsAt Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about investments and operating practices ultimately affect the lives of our co-workers, families and business partners. And like those who went before us, every one of us takes that responsibility seriously.