Service Writer & Dispatcher: Customer-Driven Ops Lead

Sammons Warehouse Solutions; Gainesville (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

ESOP

401(k)

Tuition reimbursement

Work-life balance

Paid holidays

Health benefits

Tool benefits & PPE

Disability benefits

Job summary

Sammons Warehouse Solutions is seeking a Service Writer/Dispatcher to connect customers, technicians, and the service team, ensuring the right technician goes to the right job and that work moves from the initial call to invoicing.

You will coordinate schedules, inform customers of status, and handle service orders, invoices, and purchase orders while partnering with Service leadership and other teams to maintain a smooth operation.

Qualifications

• High school diploma required; technical school/college preferred.
• 5+ years in customer service, operations, or similar.
• Strong customer service, communication, and multitasking skills.
• Proficiency with service orders, invoices, PO, expense tracking, payroll.

Responsibilities

• Coordinate and dispatch technicians based on skills, certifications, and customer needs.
• Keep customers informed on scheduling, repair status, quotations, delays, and inquiries.
• Manage repair orders, purchase orders, invoicing details, maintenance agreements, vehicle tracking, and reports.
• Collaborate with Service leadership, technicians, Sales, Rental, Parts, AR/AP to resolve issues and ensure a consistent customer experience.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Urgency-focused

Education

High school diploma; technical training preferred

Tools

Microsoft Office

Job description

Sammons Warehouse Solutions is seeking a Service Writer/Dispatcher to connect customers, technicians, and the service team, ensuring the right technician goes to the right job and that work moves from the initial call to invoicing.

You will coordinate schedules, inform customers of status, and handle service orders, invoices, and purchase orders while partnering with Service leadership and other teams to maintain a smooth operation.