Service Writer - Customer Liaison & Repair Coordinator

Transwest Inc; Brighton (CO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life (Voluntary and Employer Paid) and

Disability Insurance

401(K) with company match beginning

HSA and/or FSA

Paid Time Off, Sick Time, and Holidays

Employee Car Discount Program

Job summary

Transwest Inc. seeks a Service Writer to act as the liaison between customers and the service shop, providing one source of information so mechanics and foremen can work without interruptions.

You will gather details, create an accurate Repair Order, and keep the customer informed throughout the repair process. The role requires high energy, organization, and the ability to upsell additional equipment and services, obtain authorizations, present quotes, and ensure secure payment before vehicle

Qualifications

• High School diploma or equivalent is required.
• Valid driver's license is required.
• Good standing MVR.
• Ability to obtain a CDL within 90 days of employment (diesel service department).
• Ability to multi-task and stay organized.
• Detail oriented and good communication skills.
• Previous experience as a service writer or advisor is required.
• Knowledge of diesel engines, drives train and suspension is a plus.
• Heavy and medium duty truck industry experience is a plus.

Responsibilities

• Listen to the customer description of the problems or service needed.
• Determine the type of service required and prepare a service order.
• Engage in upsells and promotions for additional equipment and services.
• Obtain customer authorization and signatures for all repairs.
• Present the repair order to Foreman for dispatch.
• Prepare and present the customer with quotes for all repairs.
• Communicate with the customer and Foreman during repairs.
• Work with the Foreman to ensure the repair is completed.
• Prepare and invoice Repair Order (RO).
• Contact the customer for pick up or delivery.
• Ensure that Secured Payment is made prior to releasing serviced vehicles.
• Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
• Answer service calls.
• Additional duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Detail oriented

CDL within 90 days

Experience as service writer

Education

High School diploma or equivalent

Job description

Transwest Inc. seeks a Service Writer to act as the liaison between customers and the service shop, providing one source of information so mechanics and foremen can work without interruptions.

You will gather details, create an accurate Repair Order, and keep the customer informed throughout the repair process. The role requires high energy, organization, and the ability to upsell additional equipment and services, obtain authorizations, present quotes, and ensure secure payment before vehicle