Service Writer & Repair Coordinator

Intermountain Bobcat- Idaho Falls; Idaho Falls (ID); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Health/Dental/Vision insurance

PTO (Paid Time Off)

Paid holidays

401(k) plan with company match

Training opportunities

Job summary

Total Equipment Management is seeking a Service Writer to serve as the main liaison between customers and technicians, ensuring repairs are communicated clearly and completed efficiently. You will welcome customers, answer inquiries, and manage work orders, estimates, and documentation in a fast-paced shop environment.

The position emphasizes accurate record-keeping, warranty coordination, and collaboration with the service team to deliver high-quality customer service and timely repairs.

Qualifications

• Outstanding customer service and communication skills.
• Strong organizational skills with attention to detail.
• Experience with computers, service software, and office equipment.

Responsibilities

• Welcome customers and provide exceptional service throughout the repair process.
• Answer calls, emails, and inquiries about equipment repairs.
• Create, process, and close work orders with complete information.
• Prepare repair estimates, invoices, and service documentation.
• Coordinate with Parts to ensure technicians have needed parts.
• Check equipment in/out of the shop per procedures.
• Maintain customer and equipment records in the service management system.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

Prioritization

Computer skills

Education

High school diploma

Tools

Service software

Job description

Total Equipment Management is seeking a Service Writer to serve as the main liaison between customers and technicians, ensuring repairs are communicated clearly and completed efficiently. You will welcome customers, answer inquiries, and manage work orders, estimates, and documentation in a fast-paced shop environment.

The position emphasizes accurate record-keeping, warranty coordination, and collaboration with the service team to deliver high-quality customer service and timely repairs.