Service Writer

Transwest Inc; Brighton (CO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life (Voluntary and Employer Paid) and

Disability Insurance

401(K) with company match beginning

HSA and/or FSA

Paid Time Off, Sick Time, and Holidays

Employee Car Discount Program

Job summary

Transwest Inc. seeks a Service Writer to act as the liaison between customers and the service shop, providing one source of information so mechanics and foremen can work without interruptions.

You will gather details, create an accurate Repair Order, and keep the customer informed throughout the repair process. The role requires high energy, organization, and the ability to upsell additional equipment and services, obtain authorizations, present quotes, and ensure secure payment before vehicle

Qualifications

• High School diploma or equivalent is required.
• Valid driver's license is required.
• Good standing MVR.
• Ability to obtain a CDL within 90 days of employment (diesel service department).
• Ability to multi-task and stay organized.
• Detail oriented and good communication skills.
• Previous experience as a service writer or advisor is required.
• Knowledge of diesel engines, drives train and suspension is a plus.
• Heavy and medium duty truck industry experience is a plus.

Responsibilities

• Listen to the customer description of the problems or service needed.
• Determine the type of service required and prepare a service order.
• Engage in upsells and promotions for additional equipment and services.
• Obtain customer authorization and signatures for all repairs.
• Present the repair order to Foreman for dispatch.
• Prepare and present the customer with quotes for all repairs.
• Communicate with the customer and Foreman during repairs.
• Work with the Foreman to ensure the repair is completed.
• Prepare and invoice Repair Order (RO).
• Contact the customer for pick up or delivery.
• Ensure that Secured Payment is made prior to releasing serviced vehicles.
• Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
• Answer service calls.
• Additional duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Detail oriented

CDL within 90 days

Experience as service writer

Education

High School diploma or equivalent

Job description

Description

The Service Writer acts as the liaison between the customer and Transwest when service is required. By providing one consistent source of information for the client, mechanics and shop foreman are able to perform their duties with minimal interruptions. By coordinating with the customer, obtaining information, and creating an accurate Repair Order (RO), the Service Writer is the gateway to accurate and reliable service, must have high energy and be organized.

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential Duties & Responsibilities:

• Listen to the customer description of the problems or service needed.
• Determine the type of service required and prepare a service order.
• Engage in upsells and promotions for additional equipment and services.
• Obtain customer authorization and signatures for all repairs.
• Present the repair order to Foreman for dispatch.
• Prepare and present the customer with quotes for all repairs.
• Communicate with the customer and Foreman during repairs.
• Work with the Foreman to ensure the repair is completed.
• Prepare and invoice Repair Order (RO).
• Contact the customer for pick up or delivery.
• Ensure that Secured Payment is made prior to releasing serviced vehicles.
• Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
• Answer service calls.
• Additional duties as assigned.

Requirements

Work Environment & Physical Abilities:

• Required to perform work inside and outside, in all-weather situations, at the shop division location.
• Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
• Manual dexterity, fine manipulation, and the ability to reach with hands and arms and lift up to 80 lbs.
• Must be able to operate simple to complex and heavy-duty machinery.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School diploma or equivalent.
• Valid driver's license.
• Good standing MVR.
• Ability to obtain a CDL within 90 days of employment (diesel service department).
• Ability to multi-task.
• Detail oriented.
• Previous experience as a service writer or advisor required.
• Knowledge of diesel engines, gas engines, drive train and suspension is a plus.
• Heavy and medium duty truck industry experience is a plus.
• Excellent verbal and communication skills.
• Ability to work any shift, including nights.
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

JOB DETAILS:

• Type: Hourly
• Shift: 1st
• Compensation Range: $24.00 - $28.00
• Bonus Eligibility: Yes
• Reports To: Service Manager
• Closing Date: Open until filled.