Service Writer & Admin Coordinator

Reliable Transmission Service; Houston (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

Reliable Transmission Service seeks a Service Writer to initiate transmission services, coordinate repairs, and communicate estimates to customers. You will document issues, verify warranty coverage, and write repair orders while maintaining customer rapport.

The role requires following policies, scheduling, coordinating with technicians, and handling administrative tasks such as data entry, invoicing, and filing. Strong written and verbal communication, teamwork, and organization are essential.

Qualifications

• Customer service—manages difficult or emotional customer situations; responds promptly to needs.
• Oral communication—speaks clearly, listens, and responds to questions; adept in meetings.
• Teamwork—collaborates; supports team goals and builds morale.
• Written communication—writes clearly, edits for grammar, presents data.

Responsibilities

• Follow policies and procedures; perform essential duties as listed.
• Ascertain transmission problems by listening to symptoms and inspecting records.
• Verify warranty coverage by examining records and explaining provisions.
• Prepare repair orders describing symptoms and required services; obtain approvals.

Skills

Customer Service

Oral Communication

Team Work

Written Communication

Quality Management

Ethics

Organization Support

Safety and Security

Job description

Reliable Transmission Service seeks a Service Writer to initiate transmission services, coordinate repairs, and communicate estimates to customers. You will document issues, verify warranty coverage, and write repair orders while maintaining customer rapport.

The role requires following policies, scheduling, coordinating with technicians, and handling administrative tasks such as data entry, invoicing, and filing. Strong written and verbal communication, teamwork, and organization are essential.