Service Writer & Customer Care Specialist

Kirby Corporation; San Antonio (TX); On-site; USD 36,000 - 58,000; Full time

Job summary

San Antonio Thermo King is seeking a Service Writer to support the Service Department in San Antonio, TX. The role involves answering calls, greeting customers, logging equipment, opening work orders, and coordinating with sales and management.

The position requires strong attention to detail, excellent customer service, and dependable, adaptable teamwork. Standard office duties apply, with a 10:00am–7:00pm shift, Monday through Friday.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Experience working with customers, vendors and all levels of an organization is preferred.

Responsibilities

• Assist with answering telephone and monitor lines on hold for prompt response time.
• Greet service customer with a positive attitude.
• Inspect new trucks and trailers when brought in for any damage before we log equipment in and fill out check in form.
• If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form.
• Document customer complaints
• Open work order
• Maintain communication with service management on progress.
• Keep customers informed on progress of service jobs.
• Write up and prepare work orders for final review and invoicing, get purchase orders for open accounts.
• Maintain a strong, personal commitment to the safety culture.
• All other duties as assigned.

Skills

Attention to detail

Problem solving

Knowledge sharing

Customer service

Adaptability

Dependability

Teamwork

Integrity

Policy compliance

MS Office

Education

High school diploma or GED

Job description

San Antonio Thermo King is seeking a Service Writer to support the Service Department in San Antonio, TX. The role involves answering calls, greeting customers, logging equipment, opening work orders, and coordinating with sales and management.

The position requires strong attention to detail, excellent customer service, and dependable, adaptable teamwork. Standard office duties apply, with a 10:00am–7:00pm shift, Monday through Friday.