Service Writer: Automotive Service & Customer Care

Thermo King; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Thermo King in San Antonio, TX is seeking a Service Writer to perform administrative and office support for the Service Department. The role runs 10:00am–7:00pm, Monday–Friday, and involves processing work orders, coordinating with service management, and maintaining customer communications.

The ideal candidate will have a high school diploma or GED, strong attention to detail, and proficient MS Office skills. Prior customer-facing experience is preferred; standard office duties apply.

Qualifications

• High school diploma or GED required; experience with customers and vendors preferred.
• Demonstrates accuracy, thoroughness, and strong communication skills.
• Proficient with MS Office, able to navigate multiple desktop systems and data entry.

Responsibilities

• Answer phone lines and route inquiries promptly.
• Greet customers with a positive attitude and professional demeanor.
• Log and inspect incoming equipment for damage and log checks.
• Notify sales staff with VIN# for new equipment and scan in forms.
• Open and process work orders; coordinate with service management on progress.
• Keep customers informed about service status and progress.
• Prepare purchase orders and ensure invoicing accuracy.
• Uphold safety culture and other duties as assigned.

Skills

Attention to detail

Customer service

Problem solving

Dependability

Teamwork

MS Office proficiency

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Access

MS Outlook

10-key typing

40 WPM

Job description

Thermo King in San Antonio, TX is seeking a Service Writer to perform administrative and office support for the Service Department. The role runs 10:00am–7:00pm, Monday–Friday, and involves processing work orders, coordinating with service management, and maintaining customer communications.

The ideal candidate will have a high school diploma or GED, strong attention to detail, and proficient MS Office skills. Prior customer-facing experience is preferred; standard office duties apply.