Service Writer & Customer Experience Advocate

Peak-Industrial-Inc.; Washington; On-site; USD 42,000 - 64,000; Full time

Job summary

Peak Thermo King is seeking a full-time Service Writer to join our team in Spokane, Washington. The service writer will be responsible for processing work orders, data entry, and other basic administrative tasks.

This role requires strong sales and customer service skills, excellent written and verbal communication, and the ability to work in a fast-paced and sometimes loud environment. Experience with parts inventory is a plus, and we offer training and opportunities to grow within the company.

Qualifications

• Sales and customer service skills.
• Strong written and verbal communication.
• Excellent organizational skills.
• Ability to work in a fast-paced and sometimes loud environment.
• Mechanical and parts knowledge and experience with inventory.

Responsibilities

• Greet customers professionally and obtain repair information.
• Write and close work orders.
• Provide accurate written cost estimates and invoices for labor and parts.
• Monitor repair progress and communicate updates to customers.
• Perform other administrative tasks as needed.

Skills

Sales and customer service

Written communication

Organizational skills

Communication skills

Job description

Peak Thermo King is seeking a full-time Service Writer to join our team in Spokane, Washington. The service writer will be responsible for processing work orders, data entry, and other basic administrative tasks.

This role requires strong sales and customer service skills, excellent written and verbal communication, and the ability to work in a fast-paced and sometimes loud environment. Experience with parts inventory is a plus, and we offer training and opportunities to grow within the company.