Service Writer

Thermo King; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Thermo King in San Antonio, TX is seeking a Service Writer to perform administrative and office support for the Service Department. The role runs 10:00am–7:00pm, Monday–Friday, and involves processing work orders, coordinating with service management, and maintaining customer communications.

The ideal candidate will have a high school diploma or GED, strong attention to detail, and proficient MS Office skills. Prior customer-facing experience is preferred; standard office duties apply.

Qualifications

• High school diploma or GED required; experience with customers and vendors preferred.
• Demonstrates accuracy, thoroughness, and strong communication skills.
• Proficient with MS Office, able to navigate multiple desktop systems and data entry.

Responsibilities

• Answer phone lines and route inquiries promptly.
• Greet customers with a positive attitude and professional demeanor.
• Log and inspect incoming equipment for damage and log checks.
• Notify sales staff with VIN# for new equipment and scan in forms.
• Open and process work orders; coordinate with service management on progress.
• Keep customers informed about service status and progress.
• Prepare purchase orders and ensure invoicing accuracy.
• Uphold safety culture and other duties as assigned.

Skills

Attention to detail

Customer service

Problem solving

Dependability

Teamwork

MS Office proficiency

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Access

MS Outlook

10-key typing

40 WPM

Job description

Overview

San Antonio Thermo King is Now Hiring a Service Writer at 5807 Dietrich Road San Antonio, TX 78219. Responsible for performing a wide range of administrative and office support activities for the Service Department of Thermo King that are critical to the efficient operation of the organization.

The shift for this position is from 10:00am – 7:00pm Monday – Friday.

Responsibilities

• Assist with answering telephone and monitor lines on hold for prompt response time.
• Greet service customer with a positive attitude.
• Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.
• If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
• Document customer complaints
• Open work order
• Maintain communication with service management on progress.
• Keep customers informed on progress of service jobs.
• Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.
• Maintain a strong, personal commitment to the safety culture.
• All other duties as assigned.

Qualifications

Competencies

• Demonstrates quality work through accuracy, thoroughness, and attention to detail.
• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policy and procedures.
• Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

Education/Experience:

• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Experience working with customers, vendors and all levels of an organization is preferred.

Physical Activities & Requirements:

Standard Office Criteria

Working Conditions:

Standard Office Criteria