Service Writer

Kirby; San Antonio (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

San Antonio Thermo King is hiring a Service Writer to perform a range of administrative tasks for the Service Department. The position runs Monday to Friday, 10:00am to 7:00pm, at 5807 Dietrich Road, San Antonio, TX 78219. You will assist with phones, greet customers, log equipment, and prepare work orders.

The role emphasizes accuracy, customer service, and teamwork in a busy service environment, with duties including documentation and communication with service management.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Experience working with customers, vendors and all levels of an organization is preferred.

Responsibilities

• Assist with answering telephone and monitor lines on hold for prompt response time.
• Greet service customer with a positive attitude.
• Inspect new trucks and trailers for damage before logging equipment in.
• Notify sales staff by email with VIN# and scan check in form for new equipment coming in for install.
• Document customer complaints and open work orders.

Skills

Attention to detail

Problem solving

Customer service

Team collaboration

Professionalism

Organization

Communication

Education

High school diploma or GED

Experience working with customers, vendors and all levels of an organization

Tools

MS Word

MS Excel

MS Access

MS Outlook

Internet Navigation

10-key touch

Typing speed 40 WPM

Job description

San Antonio Thermo King is Now Hiring a Service Writer at 5807 Dietrich Road San Antonio, TX 78219 . Responsible for performing a wide range of administrative and office support activities for the Service Department of Thermo King that are critical to the efficient operation of the organization.
T he shift for this position is from 10:00am - 7:00pm Monday - Friday.

Responsibilities

• Assist with answering telephone and monitor lines on hold for prompt response time.
• Greet service customer with a positive attitude.
• Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.
• If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
• Document customer complaints
• Open work order
• Maintain communication with service management on progress.
• Keep customers informed on progress of service jobs.
• Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.
• Maintain a strong, personal commitment to the safety culture.
• All other duties as assigned.

Competencies

• Demonstrates quality work through accuracy, thoroughness, and attention to detail.
• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policy and procedures.
• Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

Education/Experience

• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Experience working with customers, vendors and all levels of an organization is preferred.

Physical Activities & Requirements

Standard Office Criteria

Working Conditions

Standard Office Criteria