Service Writer & Customer Care Specialist

Smith Power Products, Inc.; Hobbs (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

Smith Power Products, Inc. in Hobbs, NM is seeking a detailed Service Writer to coordinate service orders and communicate with customers and shop staff. This role focuses on service coordination, documentation, and customer support within a dynamic team.

The ideal candidate will have strong administrative skills, excellent communication, and the ability to manage multiple tasks with attention to detail. Relevant experience in a dealership or service office is preferred but not required.

Qualifications

• Strong administrative and organizational skills required.
• Excellent customer service and communication abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with data entry and basic billing is a plus.

Responsibilities

• Greet customers promptly and document service requests.
• Write, open, and manage service orders in the system.
• Prepare and provide service estimates based on requests.
• Liaise between customers and service staff for clear communication.
• Maintain communication on service status and timelines.
• Perform administrative tasks including filing, phones, data entry, and records.
• Ensure paperwork is complete and organized.
• Assist with scheduling services and coordinating workflow.
• Handle basic billing, invoicing, and payments as needed.
• Maintain a clean, organized, professional service area.
• Support management with general office duties.

Skills

Administrative skills

Organizational skills

Customer service

Communication

Multitasking

Attention to detail

Sales awareness

Financial transactions

Data entry

Computer systems

Dealership experience

Job description

Smith Power Products, Inc. in Hobbs, NM is seeking a detailed Service Writer to coordinate service orders and communicate with customers and shop staff. This role focuses on service coordination, documentation, and customer support within a dynamic team.

The ideal candidate will have strong administrative skills, excellent communication, and the ability to manage multiple tasks with attention to detail. Relevant experience in a dealership or service office is preferred but not required.