Powersports Service Writer: Own the Service Experience

CSC-Generatio; Roanoke (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Medical/dental/vision

Job summary

CSC Generation Roanoke dealership seeks a Service Writer to bridge customers and the service team, translating rider concerns into repair orders that keep the shop efficient and customers returning. You will own the full lifecycle of service interactions, from greeting to close, including warranty handling and accurate documentation.

Within six months, you will have built trusted relationships with repeat customers and established a smooth workflow between front counter and technicians, while

Qualifications

• High school diploma and GED equivalent.
• Experience working in a service department environment.
• Valid unrestricted driver's license.
• Strong communication and customer service skills with an outgoing, approachable personality.
• Mechanical and technical competency with understanding of industry terminology.
• Experience with common dealership or point-of-sale computer systems.
• Ability to write routine reports and correspondence.
• Strong organizational skills and attention to detail.
• Ability to negotiate customer complaints to satisfactory resolution.
• Ability to lift up to 100 lbs and push/balance recreational vehicles weighing 600+ lbs.
• Ability to stand for the majority of the workday and use a keyboard for extended periods.
• Comfort working in an environment with occasionally loud noise levels.
• Knowledge of and experience with EVO Lightspeed products, preferred.

Responsibilities

• Greet customers, assess performance problems and service needs, and translate them into detailed repair orders.
• Open, manage, and close repair orders under the direction of the Service Manager, ensuring all charges are posted accurately and on time.
• Handle warranty validation, claims coverage computation, submission, and follow-up.
• Drive sales and profitability within the service department by identifying additional service opportunities and maintaining accurate estimates.
• Address and resolve customer complaints and concerns, tracking comebacks until the issue is corrected to both customer and dealership satisfaction.
• Update customer profiles with equipment details, service hours, and work order information.
• Maintain the service library, filing bulletins, manuals, and related documentation.
• Manage accessories and supplies inventory and prepare replacement orders for Service Manager approval.
• Assemble equipment and merchandise offered for sale by the dealership.
• Maintain a clean, safe work area and follow all safety rules and regulations.

Skills

Communication skills

Customer service

Mechanical knowledge

EVO Lightspeed

Education

High school diploma or GED

Tools

POS systems

Job description

CSC Generation Roanoke dealership seeks a Service Writer to bridge customers and the service team, translating rider concerns into repair orders that keep the shop efficient and customers returning. You will own the full lifecycle of service interactions, from greeting to close, including warranty handling and accurate documentation.

Within six months, you will have built trusted relationships with repeat customers and established a smooth workflow between front counter and technicians, while