Service Writer – Customer Care & Scheduling Pro

Leppo, Inc.; Tallmadge (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Quarterly & Annual bonuses

Medical, Dental, Vision, HSA & FSA

Company-paid life and disability

401(k) with match

Paid time off + holidays + parental/CE

Clothing allowance, discounts, & bonus

Ongoing training & career growth

Job summary

Leppo Rents in Ohio is seeking a Service Coordinator to be the main contact for customers bringing in equipment for service. You will create and manage service work orders, schedule jobs, coordinate with technicians, and verify equipment status to ensure safety and quality.

You will also handle parts, billing inquiries, and warranty submissions while supporting a safety-first culture. The role emphasizes teamwork, reliable communication, and a hands-on approach in a fast-paced environment with

Qualifications

• Previous industry experience is a plus, but not required.
• Strong communication and customer service skills.
• A team player who thrives in a fast-paced, hands-on environment.
• Reliable, safety-focused, and eager to learn.

Responsibilities

• Serve as the main point of contact for customers bringing in equipment for service or repairs, ensuring clear and professional communication.
• Create and manage service work orders, entering accurate details into the system for tracking and billing purposes.
• Schedule and prioritize service jobs, coordinating with technicians to keep repairs moving efficiently.
• Review and verify equipment status before and after repairs to ensure quality and safety standards are met.
• Communicate repair estimates and timelines to customers, providing updates throughout the service process.
• Support the service department with parts ordering and tracking, ensuring needed parts are available for upcoming jobs.
• Maintain organized records and documentation, including service history, warranty claims, and customer communications.
• Partner with the rental team to coordinate equipment availability, minimizing downtime for customers.
• Handle billing inquiries and warranty submissions, assisting customers with questions and follow-up needs.
• Promote a safety-first culture, ensuring all repairs and shop activities align with company and OSHA standards.

Skills

Communication

Customer service

Team player

Safety oriented

Eager to learn

Job description

Leppo Rents in Ohio is seeking a Service Coordinator to be the main contact for customers bringing in equipment for service. You will create and manage service work orders, schedule jobs, coordinate with technicians, and verify equipment status to ensure safety and quality.

You will also handle parts, billing inquiries, and warranty submissions while supporting a safety-first culture. The role emphasizes teamwork, reliable communication, and a hands-on approach in a fast-paced environment with