Service Writer

Leppo Inc.; Tallmadge (OH); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive Pay

Bonuses

Insurance (Medical/Dental/Vision)

Life & Disability

401(k) Match

Paid Time Off

Clothing Allowance

Discounts

Wellness Bonus

Training & Growth

Job summary

Leppo Rents is seeking a motivated Service team member to join our growing company in Ohio. You’ll be the main contact for customers bringing in equipment for service or repairs and will manage work orders, scheduling, and communication throughout the repair process.

We provide paid training, career development, and a supportive team culture. Join a company recognized as a Top Workplace year after year and contribute to safe, high-quality service.”

Qualifications

• Strong communication and customer service skills.
• A team player who thrives in a fast-paced, hands-on environment.
• Reliable, safety-focused, and eager to learn.
• Previous industry experience is a plus, but not required.

Responsibilities

• Serve as the main point of contact for customers bringing in equipment for service or repairs, ensuring clear and professional communication.
• Create and manage service work orders, entering accurate details into the system for tracking and billing purposes.
• Schedule and prioritize service jobs, coordinating with technicians to keep repairs moving efficiently.
• Review and verify equipment status before and after repairs to ensure quality and safety standards are met.
• Communicate repair estimates and timelines to customers, providing updates throughout the service process.
• Support the service department with parts ordering and tracking, ensuring needed parts are available for upcoming jobs.
• Maintain organized records and documentation, including service history, warranty claims, and customer communications.
• Partner with the rental team to coordinate equipment availability, minimizing downtime for customers.
• Handle billing inquiries and warranty submissions, assisting customers with questions and follow-up needs.
• Promote a safety-first culture, ensuring all repairs and shop activities align with company and OSHA standards.

Skills

Strong communication

Customer service

Team player

Reliable

Safety-conscious

Learner mindset

Job description

When you join Leppo Rents, you’re not just starting a job — you’re joining a family. Be part of a team that values hard work, problem-solving, and giving our customers the best service in the industry. We’re looking for a motivated individual to join our Service team. If you’ve got a great attitude, strong work ethic, and a desire to learn, we’ll provide the training and tools you need to thrive!

Why You’ll Love This Role

• Monday – Friday schedule | 7:30 AM – 5:00 PM – Your weekends are yours!

• Work withequipment and a supportive, fun team.

• Be part of a company that invests in your growth with paid training and career development.

• Join a company recognized as one of the Top Workplaces year after year.

What You’ll Do

• Serve as the main point of contact for customers bringing in equipment for service or repairs, ensuring clear and professional communication.

• Create and manage service work orders, entering accurate details into the system for tracking and billing purposes.

• Schedule and prioritize service jobs, coordinating with technicians to keep repairs moving efficiently.

• Review and verify equipment status before and after repairs to ensure quality and safety standards are met.

• Communicate repair estimates and timelines to customers, providing updates throughout the service process.

• Support the service department with parts ordering and tracking, ensuring needed parts are available for upcoming jobs.

• Maintain organized records and documentation, including service history, warranty claims, and customer communications.

• Partner with the rental team to coordinate equipment availability, minimizing downtime for customers.

• Handle billing inquiries and warranty submissions, assisting customers with questions and follow-up needs.

• Promote a safety-first culture, ensuring all repairs and shop activities align with company and OSHA standards.

What We’re Looking For

• Previous industry experience is a plus, but not required.

• Strong communication and customer service skills.

• A team player who thrives in a fast-paced, hands‑on environment.

• Reliable, safety-focused, and eager to learn.

Why JoinLeppo?

AtLeppo Rents, we’ve beenbuilding careers since 1945. Here’s what you can expect when you join our team:

• Competitive Pay
• Quarterly & Annual Performance-BasedBonuses
• Medical, Dental, Vision, HSA & FSA Insurance
• Company-Paid Life, Disability, & Employee Assistance Program
• 401(k) with Match
• Paid Time Off + Holidays + Parental Leave + Community Time Off
• Clothing Allowance, Discounts, & Wellness Bonus
• Celebrations, Luncheons, and Milestone Recognition
• Ongoing Training & Career Growth Opportunities

Our Culture:The Leppo Way

We’re more than a workplace—we’re a team. At Leppo, we live by four simple commitments:
We Will Meet Our Commitments
We Will Be Thorough
We Will Make Good Decisions
We Will Ask Questions

Working Conditions & Physical Requirements

This position requires the ability to perform essential job functions with or without reasonable accommodation, including maintaining regular and punctual attendance. Duties may involve physical activities such as lifting, bending, twisting, pulling, pushing, and effective communication with others, in accordance with ADA, FMLA, and applicable federal, state, and local standards.

Leppo Rents is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.