Maintenance Scheduler & Customer Service Coordinator

Penske Truck Leasing; Corpus Christi (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Penske Truck Leasing is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. You will develop daily and weekly workforce plans, communicate updates with customers, and ensure parts availability and vendor accountability to maintain high service levels.

The role requires experience in customer service and mechanics, with preferred supervisory and administrative experience, and a commitment to safety policies and

Qualifications

• 2 years of customer service experience
• At least 1 year of hands on mechanical experience
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates/Technical School/BA preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• Must understand and comply with Penske instructions, guidelines and policies
• Must adhere to DOT/OSHA safety policies and use of PPE and tools
• Regular, predictable, full attendance is an essential function
• Willingness to travel and pass background check and drug screening

Responsibilities

• Develop daily and weekly workforce plans considering customer needs, unscheduled repairs, parts, technician skill, and hours to maximize service and productivity
• Communicate maintenance updates to customers, schedule changes, and billing concerns
• Ensure Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and schedule adherence for outside work
• Provide customer service to ensure satisfaction and repeat business
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Perform other projects and tasks as assigned by supervisor

Skills

Customer service

Mechanical experience

Supervisory experience

Service scheduling software

Diagnostic programs experience

ASE certification

DOT/OSHA safety knowledge

Education

High School diploma or equivalent

Associates/Technical/Bachelors degree preferred

Job description

Penske Truck Leasing is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. You will develop daily and weekly workforce plans, communicate updates with customers, and ensure parts availability and vendor accountability to maintain high service levels.

The role requires experience in customer service and mechanics, with preferred supervisory and administrative experience, and a commitment to safety policies and