Service Coordinator & Shop Operations Champion

Cleveland Brothers Equipment Co; Pittston (Luzerne County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Profit sharing

Job summary

Cleveland Brothers Equipment Co. is seeking a Service Coordinator for our Pittston shop. You will provide support to employees, management, and customers, ensuring the smooth flow of documentation and supplies from multiple sources.

You will open and close work orders, track time, and coordinate parts and services to keep repairs on track. The role requires clerical experience in a service shop and strong communication skills to liaise with customers and staff.

Qualifications

• Clerical experience in a service shop with responsibility and exposure to engines and electrical systems.
• Strong communication skills for dealing with customers and fellow employees.
• Equivalent training or experience acceptable to the Company.

Responsibilities

• Greet and assist customers in person or over the telephone regarding parts, equipment, rebuilt items, repairs and scheduling.
• Enter personnel time into the time collection system and generate all required paperwork.
• Advise concerned parties on status of jobs.
• Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines.
• Research part numbers from the database and computer inventory records.
• Maintain up-to-date files of product catalogs and technical data.
• Order parts by computer for repairs and oversee distribution.
• Accept payments for services.
• Keep logs of repairs performed, customer calls, and parts required.
• Compile reports on service employees hours, repair time on customer equipment, and machine history.
• Initiate warranty claims and credit unused or defective parts against work orders.
• Schedule repair work in absence of supervision.
• Coordinate record keeping with sales and administrative personnel.

Skills

Clerical experience

Strong communication

Job description

Cleveland Brothers Equipment Co. is seeking a Service Coordinator for our Pittston shop. You will provide support to employees, management, and customers, ensuring the smooth flow of documentation and supplies from multiple sources.

You will open and close work orders, track time, and coordinate parts and services to keep repairs on track. The role requires clerical experience in a service shop and strong communication skills to liaise with customers and staff.