Service Writer

Leppo, Inc.; Tallmadge (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Quarterly & Annual bonuses

Medical, Dental, Vision, HSA & FSA

Company-paid life and disability

401(k) with match

Paid time off + holidays + parental/CE

Clothing allowance, discounts, & bonus

Ongoing training & career growth

Job summary

Leppo Rents in Ohio is seeking a Service Coordinator to be the main contact for customers bringing in equipment for service. You will create and manage service work orders, schedule jobs, coordinate with technicians, and verify equipment status to ensure safety and quality.

You will also handle parts, billing inquiries, and warranty submissions while supporting a safety-first culture. The role emphasizes teamwork, reliable communication, and a hands-on approach in a fast-paced environment with

Qualifications

• Previous industry experience is a plus, but not required.
• Strong communication and customer service skills.
• A team player who thrives in a fast-paced, hands-on environment.
• Reliable, safety-focused, and eager to learn.

Responsibilities

• Serve as the main point of contact for customers bringing in equipment for service or repairs, ensuring clear and professional communication.
• Create and manage service work orders, entering accurate details into the system for tracking and billing purposes.
• Schedule and prioritize service jobs, coordinating with technicians to keep repairs moving efficiently.
• Review and verify equipment status before and after repairs to ensure quality and safety standards are met.
• Communicate repair estimates and timelines to customers, providing updates throughout the service process.
• Support the service department with parts ordering and tracking, ensuring needed parts are available for upcoming jobs.
• Maintain organized records and documentation, including service history, warranty claims, and customer communications.
• Partner with the rental team to coordinate equipment availability, minimizing downtime for customers.
• Handle billing inquiries and warranty submissions, assisting customers with questions and follow-up needs.
• Promote a safety-first culture, ensuring all repairs and shop activities align with company and OSHA standards.

Skills

Communication

Customer service

Team player

Safety oriented

Eager to learn

Job description

When you join Leppo Rents, you’re not just starting a job — you’re joining a family. Be part of a team that values hard work, problem-solving, and giving our customers the best service in the industry. We’re looking for a motivated individual to join our Service team. If you’ve got a great attitude, strong work ethic, and a desire to learn, we’ll provide the training and tools you need to thrive!

Why You’ll Love This Role

• Monday - Friday schedule | 7:30 AM - 5:00 PM - Your weekends are yours!
• Work with equipment and a supportive, fun team.
• Be part of a company that invests in your growth with paid training and career development.
• Join a company recognized as one of the Top Workplaces year after year.

What You\’ll Do

• Serve as the main point of contact for customers bringing in equipment for service or repairs, ensuring clear and professional communication.
• Create and manage service work orders, entering accurate details into the system for tracking and billing purposes.
• Schedule and prioritize service jobs, coordinating with technicians to keep repairs moving efficiently.
• Review and verify equipment status before and after repairs to ensure quality and safety standards are met.
• Communicate repair estimates and timelines to customers, providing updates throughout the service process.
• Support the service department with parts ordering and tracking, ensuring needed parts are available for upcoming jobs.
• Maintain organized records and documentation, including service history, warranty claims, and customer communications.
• Partner with the rental team to coordinate equipment availability, minimizing downtime for customers.
• Handle billing inquiries and warranty submissions, assisting customers with questions and follow-up needs.
• Promote a safety-first culture, ensuring all repairs and shop activities align with company and OSHA standards.

What We’re Looking For

• Previous industry experience is a plus, but not required.
• Strong communication and customer service skills.
• A team player who thrives in a fast-paced, hands-on environment.
• Reliable, safety-focused, and eager to learn.

Why Join Leppo?

At Leppo Rents, We’ve Been Building Careers Since 1945. Here’s What You Can Expect When You Join Our Team

• Competitive Pay
• Quarterly & Annual Performance-Based Bonuses
• Medical, Dental, Vision, HSA & FSA Insurance
• Company-Paid Life, Disability, & Employee Assistance Program
• 401(k) with Match
• Paid Time Off + Holidays + Parental Leave + Community Time Off
• Clothing Allowance, Discounts, & Wellness Bonus
• Celebrations, Luncheons, and Milestone Recognition
• Ongoing Training & Career Growth Opportunities

Our Culture: The Leppo Way

We’re more than a workplace—we’re a team. At Leppo, we live by four simple commitments: We Will Meet Our Commitments We Will Be Thorough We Will Make Good Decisions We Will Ask Questions

Working Conditions & Physical Requirements

This position requires the ability to perform essential job functions with or without reasonable accommodation, including maintaining regular and punctual attendance. Duties may involve physical activities such as lifting, bending, twisting, pulling, pushing, and effective communication with others, in accordance with ADA, FMLA, and applicable federal, state, and local standards.

Leppo Rents is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.