Service Writer | Customer Care & Scheduling

Leppo Inc.; Tallmadge (OH); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive Pay

Bonuses

Insurance (Medical/Dental/Vision)

Life & Disability

401(k) Match

Paid Time Off

Clothing Allowance

Discounts

Wellness Bonus

Training & Growth

Job summary

Leppo Rents is seeking a motivated Service team member to join our growing company in Ohio. You’ll be the main contact for customers bringing in equipment for service or repairs and will manage work orders, scheduling, and communication throughout the repair process.

We provide paid training, career development, and a supportive team culture. Join a company recognized as a Top Workplace year after year and contribute to safe, high-quality service.”

Qualifications

• Strong communication and customer service skills.
• A team player who thrives in a fast-paced, hands-on environment.
• Reliable, safety-focused, and eager to learn.
• Previous industry experience is a plus, but not required.

Responsibilities

• Serve as the main point of contact for customers bringing in equipment for service or repairs, ensuring clear and professional communication.
• Create and manage service work orders, entering accurate details into the system for tracking and billing purposes.
• Schedule and prioritize service jobs, coordinating with technicians to keep repairs moving efficiently.
• Review and verify equipment status before and after repairs to ensure quality and safety standards are met.
• Communicate repair estimates and timelines to customers, providing updates throughout the service process.
• Support the service department with parts ordering and tracking, ensuring needed parts are available for upcoming jobs.
• Maintain organized records and documentation, including service history, warranty claims, and customer communications.
• Partner with the rental team to coordinate equipment availability, minimizing downtime for customers.
• Handle billing inquiries and warranty submissions, assisting customers with questions and follow-up needs.
• Promote a safety-first culture, ensuring all repairs and shop activities align with company and OSHA standards.

Skills

Strong communication

Customer service

Team player

Reliable

Safety-conscious

Learner mindset

Job description

Leppo Rents is seeking a motivated Service team member to join our growing company in Ohio. You’ll be the main contact for customers bringing in equipment for service or repairs and will manage work orders, scheduling, and communication throughout the repair process.

We provide paid training, career development, and a supportive team culture. Join a company recognized as a Top Workplace year after year and contribute to safe, high-quality service.”