Construction Equipment Rentals — Service Writer

Socket.dev; Columbus (OH); On-site; USD 2,686,000 - 4,133,000; Full time

Benefits offered by this job

Monthly Family Dinner Night

Competitive compensation

Full medical, dental, vision coverage

Generous PTO + holidays

401(k) + company match

Tool and boot reimbursements

Gym membership stipend + wellness

Job summary

EquipmentShare in Columbus, OH is seeking a Service Writer to schedule rentals and maintain exceptional customer service. You will write damage work orders, coordinate parts, and bill work orders while supporting the service manager in daily operations.

The role offers a Monday–Friday schedule, potential overtime after 40 hours, and a chance to extend your career in a safety‑driven, tech‑forward company. You’ll help guide customers through the rental process and grow the customer base.

Qualifications

• Great listener focused on solving customers' problems
• Skilled at building and maintaining customer relationships through the rental process
• Strong interpersonal and problem-solving abilities

Responsibilities

• Write customer damage work orders, order parts and bill work orders.
• Assist the service manager to manage customer damage and internal work orders.
• Respond to inbound leads and guide customers through the Rental process.
• Expand customer base by building relationships with contractors and principals.
• Maintain and nurture existing customer relationships for high service levels.
• Promptly respond to and resolve customer inquiries, requests, or complaints.

Skills

Active listening

Relationship building

Interpersonal skills

Problem solving

Education

High School diploma or equivalent

Job description

EquipmentShare in Columbus, OH is seeking a Service Writer to schedule rentals and maintain exceptional customer service. You will write damage work orders, coordinate parts, and bill work orders while supporting the service manager in daily operations.

The role offers a Monday–Friday schedule, potential overtime after 40 hours, and a chance to extend your career in a safety‑driven, tech‑forward company. You’ll help guide customers through the rental process and grow the customer base.