Service Writer: Customer Care & Repair Coordination

Epika Fleet Services; Miami (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, and vision insurance

Job summary

Freeway Fleet Services, Inc. is seeking a Service Writer to be the first point of contact for customers and to coordinate repair orders.

The ideal candidate is organized, proactive, and capable of working with technicians and managers to keep repairs moving smoothly. Responsibilities include greeting customers, capturing repair details, preparing estimates, updating the RO Writer system, and scheduling follow-up calls.

Qualifications

• High School Diploma or equivalent; some college preferred.
• Minimum 2 years' customer service and/or retail experience, including cashiering.
• Ability to communicate and work well with others; stay organized and detail oriented.
• Bilingual in English and Spanish required.

Responsibilities

• Deliver friendly, professional service to customers in person, by phone, and by email.
• Identify customer needs and recommend appropriate products, repairs, and services.
• Check in vehicles and customers, capture repair details, and communicate updates between customers, technicians, and managers.
• Create and maintain accurate repair orders, check-in worksheets, vehicle files, estimates, work orders, and invoices.
• Update RO Writer promptly with technician diagnostics, preventive maintenance inspections, recommendations, and approvals.
• Contact customers with repair recommendations, obtain approvals, and schedule follow-up sales calls as needed.
• Coordinate tow truck services, receive payments, and process distributor invoices and statements.
• Maintain the daily Metrics Board accurately and on time.
• Participate in meetings and support additional duties as assigned.

Skills

Customer service

Retail experience

Communication

Organization

Bilingual English/Spanish

Education

High School Diploma or equivalent

Some college preferred

Tools

RO Writer

Job description

Freeway Fleet Services, Inc. is seeking a Service Writer to be the first point of contact for customers and to coordinate repair orders.

The ideal candidate is organized, proactive, and capable of working with technicians and managers to keep repairs moving smoothly. Responsibilities include greeting customers, capturing repair details, preparing estimates, updating the RO Writer system, and scheduling follow-up calls.