Service Writer

Epika Fleet Services; Miami (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, and vision insurance

Job summary

Freeway Fleet Services, Inc. is seeking a Service Writer to be the first point of contact for customers and to coordinate repair orders.

The ideal candidate is organized, proactive, and capable of working with technicians and managers to keep repairs moving smoothly. Responsibilities include greeting customers, capturing repair details, preparing estimates, updating the RO Writer system, and scheduling follow-up calls.

Qualifications

• High School Diploma or equivalent; some college preferred.
• Minimum 2 years' customer service and/or retail experience, including cashiering.
• Ability to communicate and work well with others; stay organized and detail oriented.
• Bilingual in English and Spanish required.

Responsibilities

• Deliver friendly, professional service to customers in person, by phone, and by email.
• Identify customer needs and recommend appropriate products, repairs, and services.
• Check in vehicles and customers, capture repair details, and communicate updates between customers, technicians, and managers.
• Create and maintain accurate repair orders, check-in worksheets, vehicle files, estimates, work orders, and invoices.
• Update RO Writer promptly with technician diagnostics, preventive maintenance inspections, recommendations, and approvals.
• Contact customers with repair recommendations, obtain approvals, and schedule follow-up sales calls as needed.
• Coordinate tow truck services, receive payments, and process distributor invoices and statements.
• Maintain the daily Metrics Board accurately and on time.
• Participate in meetings and support additional duties as assigned.

Skills

Customer service

Retail experience

Communication

Organization

Bilingual English/Spanish

Education

High School Diploma or equivalent

Some college preferred

Tools

RO Writer

Job description

Join a Company That Puts People First

Join a Company That Puts People First

Freeway Fleet Services is family operated since 2016, your premier destination for top-quality truck repairs and maintenance. We are dedicated to maximizing customer uptime through preventative maintenance, mechanical repairs, mobile services, roadside assistance, and full-service repair. Our mission is to keep our clients moving with reliable and efficient service. "Knowledgeable, timely, and mobile, we fix it all - from Volvos to heavy equipment - ensuring your safety, anytime, anywhere."

Who we're looking for

We're looking for a dynamic Service Writer to serve as the first point of contact for our customers - the friendly, organized voice that keeps customers informed and repairs moving. The person who delivers outstanding service, coordinates repair orders, and keeps communication clear between customers and shop technicians. The ideal candidate is a proactive team player who takes ownership, stays focused, and works independently with little to no supervision.

What you will do

• Deliver friendly, professional service to customers in person, by phone, and by email.
• Identify customer needs and recommend appropriate products, repairs, and services.
• Check in vehicles and customers, capture repair details, and communicate updates between customers, technicians, and managers.
• Create and maintain accurate repair orders, check-in worksheets, vehicle files, estimates, work orders, and invoices.
• Update R.O. Writer promptly with technician diagnostics, preventive maintenance inspections, recommendations, and approvals.
• Contact customers with repair recommendations, obtain approvals, and schedule follow-up sales calls as needed.
• Coordinate tow truck services, receive payments, and process distributor invoices and statements.
• Maintain the daily Metrics Board accurately and on time.
• Participate in meetings and support additional duties as assigned.

What you will bring

• High School Diploma or equivalent required; some college preferred.
• Minimum 2 years' customer service and/or retail experience, including cashiering.
• Ability to communicate and work well with others.
• Must be able to stay organized and detail oriented.
• Adaptive learner, flexible, dependable, and punctual; must maintain and adhere to a consistent work schedule.
• Must be at least 21 yrs. of age.
• Bilingual in English and Spanish required.

Benefits

• Competitive pay based on experience.
• Paid time off, paid sick time, paid holidays.
• Excellent medical, dental, and vision insurance.

Freeway Fleet Services, Inc. is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. USD $20.00 - USD $23.00 /Hr.