Service Advisor & Repair Coordination Specialist

Paycom - ATS; Richland (MS); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Industry-leading training

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company M­

Paid Time Off and Paid Holidays

Disability Insurance

Job summary

Empire Truck Sales is seeking a highly organized Service Writer to be the main liaison between customers and the service department. You will handle a high volume of inbound and outbound calls, open and close repair orders, and clearly communicate estimates, timelines, and recommendations to customers.

You will coordinate with technicians, parts staff, and management to keep repairs moving efficiently, schedule service appointments, and maintain accurate records in dealership software.

Qualifications

• Experience in a customer-facing, administrative, service coordination, call center, dispatching, or similar role.
• Ability to manage a high volume of inbound and outbound calls while maintaining professionalism and accuracy.

Responsibilities

• Serve as the first point of contact for customers seeking service and repair assistance.
• Open, maintain, and close repair orders accurately and efficiently.
• Communicate repair status, estimates, timelines, and recommendations to customers.
• Coordinate with technicians, parts personnel, and management to keep repairs moving efficiently.
• Schedule service appointments and help manage workflow priorities.
• Maintain accurate records in dealership software systems.

Skills

Customer service excellence

Communication skills

Multitasking

Data entry

Microsoft Office

Driving license

Organizational skills

Problem-solving

Job description

Empire Truck Sales is seeking a highly organized Service Writer to be the main liaison between customers and the service department. You will handle a high volume of inbound and outbound calls, open and close repair orders, and clearly communicate estimates, timelines, and recommendations to customers.

You will coordinate with technicians, parts staff, and management to keep repairs moving efficiently, schedule service appointments, and maintain accurate records in dealership software.