Truck Service Writer: Repair Scheduling & Customer Support

Fleetpride; Conway (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

FleetPride is seeking a Service Writer to communicate estimates, scheduling, and work details to customers. The role requires a firm mechanical understanding of trucks and trailers and strong administrative support for reporting and correspondence.

Responsibilities include processing invoices, opening repair orders, and coordinating road calls while maintaining accurate documentation and budgeting. Strong communication and customer service skills are essential.

Qualifications

• Requires a high school diploma.
• Firm mechanical understanding of trucks and trailers.
• Average PC skills; familiarity with G-Suite, Excel and Word.

Responsibilities

• Answer questions, explain repairs and schedule repairs for customers and staff.
• Prepare invoices and open repair orders using Google Sheets and Excel.
• Communicate work performed clearly to customers with detail and accuracy.
• Coordinate road call requirements and ensure timely completion of repairs.
• Maintain filing and administrative tasks including reports and correspondence.

Skills

Communication

Customer service

Detail-oriented

Administrative

Education

High school diploma

Tools

Google Sheets

Excel

Word

Job description

FleetPride is seeking a Service Writer to communicate estimates, scheduling, and work details to customers. The role requires a firm mechanical understanding of trucks and trailers and strong administrative support for reporting and correspondence.

Responsibilities include processing invoices, opening repair orders, and coordinating road calls while maintaining accurate documentation and budgeting. Strong communication and customer service skills are essential.