Service Writer

N-C-Machinery-Co.; Monroe (WA); On-site; USD 39,000 - 48,000; Full time

Job summary

Harnish Group Inc. is seeking a Service Writer to manage the administrative side of our Washington operations. You will create and process work orders, approve notes, attach reports, and facilitate invoicing while coordinating with technicians as needed.

The ideal candidate will have basic mechanical knowledge, strong communication skills, and the ability to multitask in a busy environment. Attention to detail and reliability are essential to success in this role.

Qualifications

• Basic mechanical understanding of the industry.
• Ability to work with limited supervision.
• Strong verbal and written communication skills.
• Detail-oriented and able to multitask in a busy environment.
• Proficient with Windows apps: Word, Excel, Outlook; data filing and PDF editing.

Responsibilities

• Manage administrative areas for the service team within Washington operations.
• Create and process work orders from customer or supervisor input.
• Approve technician notes, attach reports and inspection results.
• Approve/reject timecards and follow contract/quote terms.
• Handle invoicing and email supporting documents to customers; schedule technicians when needed.

Skills

Simple mechanical knowledge

Strong communication

Attention to detail

Self-motivated

Multitasking

Tools

CAT software

Microsoft Word

Microsoft Excel

Outlook

PDF editing

Job description

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

About this Position:

• Our Service Writer position is responsible for managing the administrative areas of our team and is an important role within our Washington operations.
• It is the Service Writer’s job to manage many work orders in all parts. Service Writer’s create work orders using data given by customer or supervisor. They approve technician’s service notes, attach reports and inspection results, approve and reject timecards, have the ability to follow a contract and quote by dollar amount and verbiage, handle computer-made invoicing, email all supporting documents to the customer, and occasionally schedule technicians.
• Attention to detail with accuracy is essential for this role.
• Creating and keeping customer relationships using positive and professional communication is necessary.

Qualifications & Experience Needed:

• Very simple mechanical knowledge or understanding of the industry is desired.
• Must be able to demonstrate a disciplined ability to work with limited supervision.
• The ideal candidate will have excellent verbal and written communication skills.
• The ideal candidate must be self-motivated, have attention to detail, works well under pressure in a busy environment that requires multitasking daily.
• Essential Computer Skills: Repetitive typing tasks, copy+paste, Folders: Saving, Filing, Renaming, opening & closing documents, Edit a PDF, Create a Word doc, Excel Sheet, & use Outlook, work off of 2 monitors, ability to learn new programs and CAT specific software

We offer a competitive benefits package that includes salary from $ 28.40 to $34.75per hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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