Service Writer

Smith Power Products, Inc.; Virginia (MN); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Full-time benefits package

Standard vacation accrual

Additional compensation for bilingual proficiency

Job summary

A dynamic service company in Virginia, Minnesota, seeks a motivated Service Writer & Payroll Clerk. This full-time role requires strong organizational and interpersonal skills to provide front-line support, manage quotes, and assist with payroll. Competitive hourly pay is offered between $20-30/hour, along with full-time benefits and additional compensation for bilingual proficiency.

Qualifications

• Strong organizational skills with clean and efficient work habits.
• Excellent interpersonal skills and a customer-first mindset.
• Experience with billing and payment systems.

Responsibilities

• Provide front-line support, including inbound/outbound calls and customer service.
• Prepare and manage quotes, invoices, repair orders, and approvals.
• Update and assist with job throughput in Salesforce for contract maintenance.

Skills

Organizational skills

Interpersonal skills

Customer service

Billing systems experience

Tools

Salesforce

ASPPIRA

Job description

Overview

We’re looking for a motivated Service Writer & Payroll Clerk to join our Service Department. This position is dynamic and may evolve with business needs, offering the opportunity to support multiple areas within the company while maintaining a strong focus on customer service and operational efficiency.

Key Responsibilities

• Provide front-line support, including inbound/outbound calls, customer service, and repair order processing.
• Prepare and manage quotes, invoices, repair orders, and approvals in ASPPIRA.
• Update and assist with job throughput in Salesforce for contract maintenance.
• Manage time entry, verification, WIP reporting, and efficiency reporting.
• Coordinate internal/external meetings, events, new hire onboarding, and training renewals.
• Support advertising efforts, lot audits, and job board updates.
• Assist with payroll functions: time off requests, employee craft code updates, recap updates, and project manager coordination.
• Uphold safety culture and compliance with SPPI, OSHA, and customer regulations.

Qualifications

• Strong organizational skills with clean and efficient work habits.
• Excellent interpersonal skills and a customer-first mindset.
• Experience with billing and payment systems.
• Ability to sit, stand, lift to 50 lbs., and drive as required.
• Commitment to workplace safety and teamwork.
• Competitive hourly pay based on administrative pay grade. From $20-30/hour
• Full-time benefits package.
• Standard vacation accrual.
• Additional compensation available for bilingual proficiency.