Service Writer

Ultipro; Tukwila (WA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

401k matching + profit sharing

Vision Insurance

Life, AD&D & Disability Insurance

Employee Assistance Program

Quarterly recognition cash program

Credit Union membership

Career growth opportunities

Seniority bonus

Employee referral bonus

Job summary

Harnish Group Inc. is seeking a Service Writer in Tukwila, WA to handle administrative duties throughout the service process, from opening work orders to final invoicing and customer documentation.

You will coordinate with customers, technicians, and supervisors to ensure accurate documentation, timely invoicing, and clear communication, while managing multiple priorities in a fast-paced setting.

Qualifications

• Two or more years of administrative, customer service, service coordination, logistics, or related experience.
• Experience in a service department, equipment dealership, automotive, heavy equipment, industrial, or field service environment is helpful but not required.
• Basic mechanical aptitude or willingness to learn equipment and maintenance concepts.
• Strong communication, organization, and attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Self-motivated with strong follow-through and sound judgment.
• Bilingual English/Spanish is a plus.
• Essential computer skills: repetitive typing tasks, copy+paste, saving/renaming folders, editing PDFs, creating Word docs, Excel sheets, and using Outlook; work across 2 monitors; learn new programs and CAT software

Responsibilities

• Create and manage work orders using data provided by customers or supervisors.
• Approve technician notes, attach reports and inspection results.
• Approve and reject timecards; follow contracts and quotes by dollar amount and verbiage.
• Handle computer-based invoicing and email supporting documents to customers.
• Occasionally schedule technicians.
• Maintain organized records and ensure accuracy to prevent billing delays.

Skills

Organizational skills

Communication skills

Multitasking

Attention to detail

Bilingual English/Spanish

Tools

CAT software

Outlook

Excel

Word

PDF editing

Job description

Description

About the Position
The Service Writer is a key member of the Washington Power Systems Service Department, providing administrative and customer support throughout the service process—from opening work orders to final invoicing and customer documentation.

This role is ideal for someone who is organized, detail-oriented, and enjoys coordinating multiple priorities in a fast-paced environment. You'll work closely with customers, technicians, supervisors, and other departments to ensure service work is documented accurately, completed efficiently, and billed on time.

About this Position:

• This position is based full-time in Tukwila, WA
• Our Service Writer position is responsible for managing the administrative areas of our team and is an important role within our Washington operations.
• It is the Service Writer’s job to manage many work orders in all parts. Service Writer’s create work orders using data given by customer or supervisor. They approve technician’s service notes, attach reports and inspection results, approve and reject timecards, have the ability to follow a contract and quote by dollar amount and verbiage, handle computer-made invoicing, email all supporting documents to the customer, and occasionally schedule technicians.
• Attention to detail with accuracy is essential for this role.
• Creating and keeping customer relationships using positive and professional communication is necessary.

Qualifications & Experience Needed:

• Two or moreyears of administrative, customer service, servicecoordination, logistics, or related experiencepreferred.
• Experience in aservice department, equipmentdealership, automotive,heavy equipment, industrial, or field serviceenvironment is helpfulbut not required.
• Basic mechanical aptitudeor willingness tolearn equipment andmaintenance concepts.
• Strong communication, organization, and attentionto detail.
• Ability to managemultiple priorities whilemaintaining accuracy.
• Self-motivated withstrong follow-throughand sound judgment.
• Bilingual English/Spanishis a plus.
• Essential Computer Skills: Repetitive typing tasks, copy+paste, Folders: Saving, Filing, Renaming, opening & closing documents, Edit a PDF, Create a Word doc, Excel Sheet, & use Outlook, work off of 2 monitors, ability to learn new programs and CAT specific software

Success in This Role:

Successful Service Writers:

• Produce accurate workorders and maintainorganized records.
• Communicate effectivelywith customers andtechnicians.
• Identifyand resolve missinginformation before itimpacts billing.
• Help reduce delaysbetween service completionand invoicing.
• Adaptto changing prioritieswhile maintaining excellentcustomer service.

Physical Requirements:

• Ability to communicateeffectively in person, by phone, andthrough email.
• Ability to usecomputersand standard officeequipment throughout theworkday.
• Ability to sit, stand, and walkas needed duringan eight-hourshift.
• Ability to workin a fast-paced, deadline-drivenenvironment.
• Ability to occasionallylift up to40 pounds andtravel locallyfor business needs.

Employee Benefits:

We offer a competitive benefits package that includes salary from $ 28.40 to $34.75 per hour.

• Retirement: 401k w/ Company Match and Profit Sharing
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4 th Generation Family owned Company for over 96 years
• Tenure Seniority Bonus, starting at 5+ years
• Talent Referral Program: Employee Referral Bonus

Harnish Group Inc.is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.