Service Writer & Admin Coordinator

Ultipro; Tukwila (WA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

401k matching + profit sharing

Vision Insurance

Life, AD&D & Disability Insurance

Employee Assistance Program

Quarterly recognition cash program

Credit Union membership

Career growth opportunities

Seniority bonus

Employee referral bonus

Job summary

Harnish Group Inc. is seeking a Service Writer in Tukwila, WA to handle administrative duties throughout the service process, from opening work orders to final invoicing and customer documentation.

You will coordinate with customers, technicians, and supervisors to ensure accurate documentation, timely invoicing, and clear communication, while managing multiple priorities in a fast-paced setting.

Qualifications

• Two or more years of administrative, customer service, service coordination, logistics, or related experience.
• Experience in a service department, equipment dealership, automotive, heavy equipment, industrial, or field service environment is helpful but not required.
• Basic mechanical aptitude or willingness to learn equipment and maintenance concepts.
• Strong communication, organization, and attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Self-motivated with strong follow-through and sound judgment.
• Bilingual English/Spanish is a plus.
• Essential computer skills: repetitive typing tasks, copy+paste, saving/renaming folders, editing PDFs, creating Word docs, Excel sheets, and using Outlook; work across 2 monitors; learn new programs and CAT software

Responsibilities

• Create and manage work orders using data provided by customers or supervisors.
• Approve technician notes, attach reports and inspection results.
• Approve and reject timecards; follow contracts and quotes by dollar amount and verbiage.
• Handle computer-based invoicing and email supporting documents to customers.
• Occasionally schedule technicians.
• Maintain organized records and ensure accuracy to prevent billing delays.

Skills

Organizational skills

Communication skills

Multitasking

Attention to detail

Bilingual English/Spanish

Tools

CAT software

Outlook

Excel

Word

PDF editing

Job description

Harnish Group Inc. is seeking a Service Writer in Tukwila, WA to handle administrative duties throughout the service process, from opening work orders to final invoicing and customer documentation.

You will coordinate with customers, technicians, and supervisors to ensure accurate documentation, timely invoicing, and clear communication, while managing multiple priorities in a fast-paced setting.