Service Writer: Repairs Scheduling & Customer Care

H&R Agri-Power Inc.; Tennessee; Hybrid; USD 42,000 - 60,000; Full time

Job summary

H&R Agri-Power Inc. is seeking a Service Writer to support the Service Management team. The role focuses on assisting customers with service needs, creating work orders, scheduling shop and field repairs, and maintaining daily shop operations.

The ideal candidate has automotive or heavy-equipment dealer experience, strong communication skills, and a commitment to safety and teamwork. This is a full-time on-site position at our Tennessee location.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in automotive or heavy-equipment dealers.
• Must have experience in a service garage.
• Experience working in a fast-paced work environment.
• Comprehensive experience with Outlook, Microsoft Word & Excel, internet navigation and computer software and data bases.
• Familiar with small and large Agriculture equipment preferred.

Responsibilities

• Interact with customers regarding all service needs, listen to issues, identify solutions.
• Keep customers informed of additional repairs and/or maintenance and cost.
• Create work orders with detailed information for repairs and maintenance.
• Review and distribute repair orders to the Service Manager for technicians.
• Assist in billing inquiries as requested.
• Maintain knowledge of all products and services offered by the dealership.
• Follow safety procedures as practiced by the company and government.
• Perform daily shop operations as assigned by Service Managers.
• Carry out other duties as assigned by Service, Parts or Store Management.
• Maintain a positive, professional, and safe work environment with customers and peers.

Skills

Interpersonal skills

Time management

Team player

Mechanical knowledge

Driver's license

Education

High School diploma or equivalent

Tools

Outlook

Microsoft Word

Excel

Database software

Job description

H&R Agri-Power Inc. is seeking a Service Writer to support the Service Management team. The role focuses on assisting customers with service needs, creating work orders, scheduling shop and field repairs, and maintaining daily shop operations.

The ideal candidate has automotive or heavy-equipment dealer experience, strong communication skills, and a commitment to safety and teamwork. This is a full-time on-site position at our Tennessee location.