Service Writer

Harnish Group Inc.; Monroe (WA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telehealth

401k with company match

Profit sharing

Paid holidays

Paid vacation and sick leave

Life insurance

Employee assistance program

Referral bonus

Employee discounts

Recognition program

Career growth opportunities

Job summary

Harnish Group Inc. is seeking a Service Writer for our Washington operations. The role focuses on managing administrative aspects and coordinating work orders, invoices, and customer communications.

The ideal candidate will demonstrate strong verbal and written communication, attention to detail, and the ability to multitask in a fast-paced environment. Familiarity with CAT software and multi-monitor setups is a plus.

Qualifications

• Strong verbal and written communication skills.
• Ability to work with limited supervision and stay organized.
• Self-motivated with attention to detail and the ability to multitask in a busy environment.
• Basic mechanical knowledge is beneficial.
• Proficient computer skills including Outlook, Excel, Word, and PDF editing.

Responsibilities

• Create and manage work orders using data from customers or supervisor.
• Approve technician notes, attach reports and inspection results.
• Approve or reject timecards and manage invoicing documents.
• Email supporting documents to customers and occasionally schedule technicians.
• Maintain accurate records and communicate professionally with customers.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Self-motivated

Discipline with supervision

Tools

Outlook

Excel

Word

PDF editing

Job description

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

About This Position

• Our Service Writer position is responsible for managing the administrative areas of our team and is an important role within our Washington operations.
• It is the Service Writer’s job to manage many work orders in all parts. Service Writer’s create work orders using data given by customer or supervisor. They approve technician’s service notes, attach reports and inspection results, approve and reject timecards, have the ability to follow a contract and quote by dollar amount and verbiage, handle computer-made invoicing, email all supporting documents to the customer, and occasionally schedule technicians.
• Attention to detail with accuracy is essential for this role.
• Creating and keeping customer relationships using positive and professional communication is necessary.

Qualifications & Experience Needed

• Very simple mechanical knowledge or understanding of the industry is desired.
• Must be able to demonstrate a disciplined ability to work with limited supervision.
• The ideal candidate will have excellent verbal and written communication skills.
• The ideal candidate must be self-motivated, have attention to detail, works well under pressure in a busy environment that requires multitasking daily.
• Essential Computer Skills: Repetitive typing tasks, copy+paste, Folders: Saving, Filing, Renaming, opening & closing documents, Edit a PDF, Create a Word doc, Excel Sheet, & use Outlook, work off of 2 monitors, ability to learn new programs and CAT specific software

Benefits

We offer a competitive benefits package that includes salary from $ 28.40 to $34.75 per hour

• Medical, Dental, Vision insurance
• Telehealth
• 401k w/Company Match and Profit Sharing
• Paid Holidays
• Paid Vacation and Sick leave
• Company Paid Life Insurance
• Employee Assistance Program
• Referral Bonus
• Employee Discounts
• Excellent Recognition Program
• Career growth opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.