Automotive Service Writer & Admin Coordinator

Reliable-Transmission-Service; Houston (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Reliable-Transmission-Service is seeking a Service Writer to initiate service requests, communicate estimates, and maintain customer rapport. The role involves preparing repair orders, verifying warranty coverage, and coordinating related administrative tasks in an office setting.

The candidate should have strong customer service, verbal and written communication skills, and the ability to organize records and support scheduling and logistical tasks for the location.

Qualifications

• Customer service skills required to manage difficult or emotional customer situations
• Oral communication skills: clear, persuasive and attentive listening
• Teamwork and collaboration to support service operations
• Written communication: clear, accurate letters and emails
• Quality management: attention to detail and accuracy
• Ethics and professional integrity in interactions
• Organizational skills to manage administrative tasks and records
• Safety and security awareness in a workshop/office environment

Responsibilities

• Follows all policies and procedures
• Diagnoses transmission problems by listening to customer descriptions and inspecting service history
• Verifies warranty and service contract coverage
• Prepares repair orders with symptoms, problems, and required repairs
• Maintains customer rapport and communicates estimates and timelines
• Keeps records up to date and notes for service database
• Maintains organization of parts, cores, and inventory as needed
• Assists location manager with HR-related requests and administrative tasks
• Communicates status to customers and coordinates towing or transportation when required
• Ensures documentation and follow-up of all service-related communications

Job description

Reliable-Transmission-Service is seeking a Service Writer to initiate service requests, communicate estimates, and maintain customer rapport. The role involves preparing repair orders, verifying warranty coverage, and coordinating related administrative tasks in an office setting.

The candidate should have strong customer service, verbal and written communication skills, and the ability to organize records and support scheduling and logistical tasks for the location.