SERVICE WRITER

Halleen Kia; North Olmsted (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Health and wellness

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Job summary

Halleen Kia in North Olmsted, OH is seeking a dedicated Service Advisor to enhance our customers' service experience. You will be the primary contact for vehicle owners, ensuring they receive exceptional service from greeting to repair explanations.

This position offers full-time employment with various benefits including medical, paid time off, and opportunities for growth, along with a supportive team in a family-owned environment.

Qualifications

• Organized and friendly personality is essential.
• Ability to manage others and work in a fast-paced environment.
• Excellent time management skills are crucial.
• Must have fantastic communication skills with customers.
• Professional and well-groomed appearance is required.
• Must have a clean driving record.
• Willingness to undergo a background check and drug screen.

Responsibilities

• Ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience during service.
• Provide concierge support for all customer inquiries.
• Ensure daily inventory of technicians' time is sold to service.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with customers

Professional appearance

Clean driving record

Job description

Job Details

Job Location: OLMSTED - NORTH OLMSTED, OH 44070

Position Type: Full Time

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Halleen Kia, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Halleen Kia is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen