SERVICE WRITER

Halleen West; North Olmsted (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Health and wellness

Flexible Work Schedule

Discounts on products and services

Job summary

Halleen West in North Olmsted is seeking a Full-Time Service Advisor to enhance customer experience. In this role, you will be the first point of contact for customers, ensuring effective service and managing technician schedules.

The ideal candidate will possess fantastic communication skills and a friendly demeanor. We welcome individuals transitioning from customer service or retail roles. Employees enjoy benefits like medical, 401K, and flexible schedules.

Qualifications

• Previous experience in customer service or hospitality is preferred.
• Willingness to submit to a background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane to ensure prompt service.
• Take ownership of customer's experience for a positive impression.
• Provide concierge support for inquiries to prevent mishandling.
• Sell daily inventory of technicians' time to service customers.

Skills

Organized personality

Friendly personality

Time management skills

Communication skills

Professional appearance

Clean driving record

Job description

Job Details

Job Location: OLMSTED - NORTH OLMSTED, OH 44070

Position Type: Full Time

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well‑versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well‑groomed personal appearance.
• Clean driving record
• Willing to submit to a pre‑employment background check & drug screen