Service Advisor/Customer Service Consultant

Kirksville Motor Company; Kirksville (MO); On-site; USD 30,000 - 70,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K

Paid Time Off (PTO)

Five-day work week

Every Sunday off

Work-Life Balance

Discount on Vehicles, Parts & Services

Job summary

Kirksville Motor Company is seeking a friendly Service Advisor to own the customer experience in the service lane. You are the first contact, explain repairs, and coordinate scheduling with technicians to ensure a smooth visit.

We welcome individuals from customer service or hospitality backgrounds. This is a full-time, on-site role with a five-day work week and Sundays off; training is provided to help you grow with the dealership.

Qualifications

• Experience in customer service or hospitality preferred.
• Able to multitask and manage a busy service lane.
• Excellent communication and a friendly demeanor.

Responsibilities

• Oversee the flow of the service lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience and complete additional tasks to leave a positive impression.
• Provide concierge support for all owner inquiries, by phone or in person.
• Ensure daily technician time is allocated to service customers.
• All other duties as assigned.

Skills

Customer service

Time management

Organized

People management

Job description

As a Service Advisor, you will own our customers’ experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners in the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, the restaurant industry, or hospitality.

RESPONSIBILITIES

• Oversee the flow of the service lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled.
• Ensure that the daily inventory of technicians’ time is consistently sold to service customers.
• All other duties as assigned

WHAT WE OFFER

• $30,000 to $70,000
• Medical Plans
• Dental Plans
• Vision Plan
• Company-paid $20,000 Life Insurance Policy
• FSA
• HSA
• Paid Time Off (PTO)
• Holiday Pay
• 401K
• Five-day work week
• Every Sunday off
• Work-Life Balance
• Discount on Vehicles, Parts & Services
• Family Owned & Operated
• A fantastic work environment
• Training provided to help you further your skills
• Unlimited future as we continue to grow

REQUIREMENTS

• Valid driver’s license with a clean driving record
• Willing to submit to a pre-employment background check
• Attach a current resume
• Experience preferred, but not required
• Work rotating Saturdays (will have one day off during the week, if scheduled on a Saturday) when necessary
• Excellent Customer Service
• Organized
• Multi-task and maintain a positive attitude
• Friendly, outgoing personality
• Demonstrate ability to manage others
• Time management skills