Service Advisor

Indiana’s Giant Hubler; Indiana; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

Disability insurance

401K

Paid vacation

Paid sick days

Great pay and be part of Indiana's GI?

Great pay and be part of Indiana's GI?

Job summary

Indiana’s Giant Hubler is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repairs, and coordinate with technicians to schedule and manage expectations.

This role welcomes those new to automotive service but with strong customer service or retail backgrounds. You will ensure prompt, courteous service, take ownership of each interaction, and support owners through inquiries.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized and friendly

Manage others

Time management

Customer communication

Professional appearance

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Are you a passionate, skilled, and dedicated individual who is excited by the opportunity to work at our store? Are you highly self-motivated and detail-oriented with solid organizational and time-management skills? Ifyou’re excited about innovative technologies and have automotive service repair experience, we're excited to meet you and introduce you to the Hublerfamily!

What We Offer:

• Medical, Dental & Vision
• Life Insurance
• Long-Term & Short-Term disability
• 401K
• Paid vacation
• Paid sick days
• Great pay and be part of Indiana's GIANT Automotive Family

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

About the Dealership