Greenway Kia East - Automotive Service Advisor

Greenway Automotive; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Discounts on services

Paid vacation

Full benefits

401(k) plan

Job summary

Greenway Automotive seeks an experienced Service Advisor to deliver outstanding customer service, manage service orders, and coordinate with technicians to resolve vehicle issues.

The role emphasizes direct customer contact, collaboration with the service team, and growing with a leading dealership group in Orlando. Training and long-term career opportunities are available.

Qualifications

• One year of dealership Service Advisor experience.
• Experience with CDK Service and CDK Drive.
• Proven track record of exceptional Customer Satisfaction.
• Valid driver’s license in good standing.
• Demonstrated personal and professional integrity.
• Desire for a long-term career with a growing organization.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sells additional needed services.
• Sets and manages expectations for service delivery for both customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verifies that the final invoice reconciles with the work performed on the repair order.
• Performs other duties as assigned.

Skills

Customer service

Dealership experience

Communication

Integrity

Career minded

Tools

CDK Service

CDK Drive

Job description

Job Details

Location: Greenway Kia East - Orlando, FL 32817
Position Type: Full Time
Category: Admin - Clerical

Greenway Automotive Group is an Equal Opportunity Employer.

Job Description

We are seeking an experienced, energetic automotive dealership Service Advisor to provide excellent customer service, manage service orders, and collaborate with technicians to resolve vehicle issues.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages expectations for service delivery for both customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verifies that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Qualifications

• One year of dealership Service Advisor experience
• Experience with CDK Service, CDK Drive
• Proven track record of achieving exceptional Customer Satisfaction
• Valid driver’s license in good standing
• Demonstrated personal and professional integrity
• Desire for a long-term career with a growing organization

Benefits

• Competitive Pay
• Employee Purchase and Service Discounts
• Paid Vacation
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• State-of-the-Art Facility with a Professional Working Environment