Service Advisor

Burlington Kia; Burlington (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(K)

Health, Dental and Vision insurance

Paid Holidays

Paid Vacation

Basic Life Insurance

Accident and Critical Illness insurance

Growth opportunities

Competitive pay plans

Job summary

Burlington Kia in Burlington, North Carolina, is looking for a dedicated Service Advisor to enhance the customer experience and support our expanding service department. The ideal candidate will ensure timely and courteous service while also fostering positive customer interactions.

Applicants should have a strong customer service background, a high school diploma, and the ability to thrive in a fast-paced environment. We offer competitive pay, growth opportunities, and comprehensive benefits including health insurance and a 401(K).

Qualifications

• Excellent customer service skills are a must.
• Must enjoy working in a fast-paced environment.
• Must hold a valid driver's license.

Responsibilities

• Oversee flow of Drive Lane ensuring prompt service.
• Provide concierge support for all customer inquiries.
• Distribute work efficiently between technicians.

Skills

Excellent customer service skills

Basic computer skills

Excellent oral and written communication skills

Positive, friendly attitude

Ability to learn new technology

Education

High school diploma or equivalent

Job description

What We’re Looking For

Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? Burlington Kia is seeking Service Advisor’s to help expand our growing Service department.

About Us

At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Qualifications

• Must hold a high school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude, along with a customer service mentality.
• Enjoy working in a fast paced environment.
• Excellent oral and written communication skills.
• Team player.
• Must have a valid driver’s license.
• Ability to learn new technology, repair and service procedures and specifications. Able to operate electronic diagnostic equipment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.