Automotive Service Advisor — Customer Experience Lead

Halleen Kia; North Olmsted (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Health and wellness

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Job summary

Halleen Kia in North Olmsted, OH is seeking a dedicated Service Advisor to enhance our customers' service experience. You will be the primary contact for vehicle owners, ensuring they receive exceptional service from greeting to repair explanations.

This position offers full-time employment with various benefits including medical, paid time off, and opportunities for growth, along with a supportive team in a family-owned environment.

Qualifications

• Organized and friendly personality is essential.
• Ability to manage others and work in a fast-paced environment.
• Excellent time management skills are crucial.
• Must have fantastic communication skills with customers.
• Professional and well-groomed appearance is required.
• Must have a clean driving record.
• Willingness to undergo a background check and drug screen.

Responsibilities

• Ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience during service.
• Provide concierge support for all customer inquiries.
• Ensure daily inventory of technicians' time is sold to service.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with customers

Professional appearance

Clean driving record

Job description

Halleen Kia in North Olmsted, OH is seeking a dedicated Service Advisor to enhance our customers' service experience. You will be the primary contact for vehicle owners, ensuring they receive exceptional service from greeting to repair explanations.

This position offers full-time employment with various benefits including medical, paid time off, and opportunities for growth, along with a supportive team in a family-owned environment.