Service Advisor

Jeff D'Ambrosio Auto Group; Downingtown (Chester County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical & Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Vehicle purchase program

Family owned

Job security

Health & wellness

Flexible schedule

Saturday lunches

Discounts

Job summary

Jeff D'Ambrosio Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact for customers, greeting them on the drive line and guiding them through the repair process.

The role welcomes candidates from customer service backgrounds in various industries and offers growth within a family-owned dealership. Responsibilities include managing the flow of the drive lane, taking ownership of the customer experience, providing

Qualifications

• Organized and friendly demeanor is essential.
• Time management skills are required to handle flow in the service lane.
• Excellent communication with customers to convey service steps clearly.
• Professional appearance expected for customer-facing role.
• Clean driving record is required for the role.

Responsibilities

• Oversee flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is efficiently allocated to service customers.

Skills

Organized

Friendly personality

Time management

Excellent communication

Professional appearance

Clean driving record

Job description

Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers coming in for Service and will guide them through the process. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

What We Offer

• Medical and Dental


• 401K Plan


• Paid time off and vacation


• Growth opportunities


• Paid Training


• Employee vehicle purchase plans


• Family owned and operated


• Long term job security


• Health and wellness


• Flexible Work Schedule


• Saturday Lunches


• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Ensures that the daily inventory of technicians' time is consistently sold to service customers.


• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance.


• Clean driving record


• Willing to submit to a pre-employment background check & drug screen