Service Writer

Prestige Auto Works; California; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full-time position

Paid vacation

Paid holidays

Paid sick days

401(k)

Training

Job summary

Prestige Auto Works in Sacramento, CA, seeks a reliable Service Writer/Service Advisor for full-time work at our family-owned shop. You will greet customers, document concerns, write clear repair orders, and coordinate with technicians.

You will build estimates and invoices in Tekmetric, explain repairs and timelines in plain language, secure approvals, manage parts, scheduling, and payments, and keep the front desk welcoming.

Qualifications

• Experience as a service writer or service advisor in automotive repair.
• Strong communication and customer service skills.
• Basic knowledge of automotive systems.
• Experience with Tekmetric or shop management software is a plus.
• Valid driver’s license.

Responsibilities

• Greet customers in person and on the phone, and write clear repair orders.
• Build estimates and invoices in Tekmetric.
• Explain recommended repairs, pricing, and timelines in plain language.
• Get customer approval before work begins and keep them updated on progress.
• Work closely with technicians to ensure jobs are done right and on time.
• Order parts and check pricing and availability with vendors.
• Schedule appointments and manage the daily workflow.
• Handle payments and close out repair orders.
• Follow up with customers after service and handle concerns professionally.
• Keep the front counter and customer area clean and organized.

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Basic automotive knowledge

Tools

Tekmetric

Job description

Job Description

Service Writer / Service Advisor – Full Time

Prestige Auto Works

About Us

Is a [family-owned / independent] auto repair shop serving [City] of Sacramento since 2009 We take pride in honest work, clear communication, and treating our customers right. We're looking for a reliable, people-friendly Service Writer to join our team full time.

What You’ll Do

• Greet customers in person and on the phone, and make them feel welcome.
• Listen to customer concerns and write clear, accurate repair orders.
• Build estimates and invoices inTekmetric.
• Explain recommended repairs, pricing, and timelines in plain language.
• Get customer approval before work begins and keep them updated on progress.
• Work closely with technicians to make sure jobs are done right and on time.
• Order parts and check pricing and availability with vendors.
• Schedule appointments and manage the daily workflow.
• Handle payments and close out repair orders.
• Follow up with customers after service and handle any concerns professionally.
• Keep the front counter and customer area clean and organized.

What We’re Looking For

• Experience as a service writer or service advisor in automotive repair.
• Basic knowledge of automotive systems and common repairs.
• Experience with Tekmetric or other shop management software is a plus.
• Strong communication and customer service skills.
• Organized and able to handle multiple customers and jobs at once.
• Honest, dependable, and team-oriented.
• Comfortable with computers, phones, and email.Valid driver’s license.
• Bilingual (Spanish) is a plus.

Benefits

• Full-time position, [days and hours, e.g., Monday–Friday, 8am–5:00pm].
• Paid vacation.
• Paid holidays.
• Paid sick days.
• 401(k) [with company match, if offered].
• [training].

Questions? Call [650 255 3808] and ask for Andre.