Automotive Service Advisor — Customer-First, Clear Estimates

Prestige Auto Works; California; Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

Training

Descripción de la vacante

Prestige Auto Works in Sacramento is seeking a reliable Service Writer to join our family-owned shop full time. You will greet customers, listen to concerns, write repair orders, and explain repairs and timelines in plain language.

The role requires strong communication, organization, and multitasking, with knowledge of automotive systems. Experience as a service writer is preferred; Tekmetric or similar software is a plus. Bilingual Spanish is a bonus.

Formación

• Experience as a service writer or service advisor in automotive repair.
• Basic knowledge of automotive systems and common repairs.
• Ability to handle multiple customers and jobs at once.

Responsabilidades

• Greet customers in person and on the phone and make them feel welcome.
• Listen to customer concerns and write clear, accurate repair orders.
• Explain recommended repairs, pricing, and timelines in plain language.
• Get customer approval before work begins and keep them updated on progress.
• Order parts and check pricing and availability with vendors.
• Follow up with customers after service and handle concerns professionally.
• Keep the front counter and customer area clean and organized.
• Communicate clearly with technicians and parts staff to ensure smooth workflow.

Conocimientos

Customer service

Communication

Organization

Multitasking

Spanish (bonus)

Herramientas

Tekmetric

Descripción del empleo

Prestige Auto Works in Sacramento is seeking a reliable Service Writer to join our family-owned shop full time. You will greet customers, listen to concerns, write repair orders, and explain repairs and timelines in plain language.

The role requires strong communication, organization, and multitasking, with knowledge of automotive systems. Experience as a service writer is preferred; Tekmetric or similar software is a plus. Bilingual Spanish is a bonus.