service writer

phils auto and fleet repair; Lodi (CA); On-site; USD 23,419 - 41,328; Full time

Benefits offered by this job

401(k) with company matching

Employee discounts

Paid time off

Health, Dental, and Vision Insurance

Job summary

Phils Auto and Fleet Repair in Lodi, CA, is seeking an Automotive Service Writer to be the primary point of contact for clients. This role involves managing customer consultations, preparing estimates, and ensuring quality service.

Candidates should have at least 1–3 years of experience in the automotive service industry, with strong communication skills and mechanical knowledge. Comprehensive benefits include competitive pay, health coverage, and a 401(k) retirement plan.

Qualifications

• 1–3 years of experience in automotive or service industry preferred.
• Strong understanding of automotive systems.
• Excellent verbal and written communication skills.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Prepare accurate cost estimates for parts and labor.
• Schedule service appointments and monitor vehicle status.
• Handle customer complaints and ensure quality standards.

Skills

Customer consultation

Mechanical knowledge

Excellent communication

Organizational skills

Job description

Benefits:

401(k)

Employee discounts

Paid time off

Here is a comprehensive job posting template for a Mechanic Service Writer (also known as an Automotive Service Advisor). You can customize the bracketed information to fit your specific shop's needs.

Job Title: Automotive Service Writer / Advisor

Location: Lodi CA Job Type: Full-time Pay Range: [$17 – $30 per hour, depending on experience]

Job Overview

We are looking for a customer-oriented Service Writer to be the primary point of contact between our clients and our service technicians. You will handle everything from the initial greeting to final delivery, ensuring that every customer receives clear, honest, and expert advice regarding their vehicle's maintenance and repairs.

Key Responsibilities

Customer Consultation: Greet customers, listen to their vehicle concerns, and ask follow-up questions to help diagnose mechanical issues.

Estimates & Work Orders: Prepare accurate cost estimates for parts and labor, and translate customer concerns into clear work orders for our mechanics.

Sales & Recommendations: Review vehicle service history and inspection results to recommend necessary repairs and preventative maintenance.

Workflow Management: Schedule service appointments, monitor the status of vehicles in the shop, and provide regular updates to customers.

Issue Resolution: Handle customer complaints with professionalism and ensure all services are performed to the shop's quality standards.

Required Skills & Qualifications

Experience: At least [1–3] years of experience in the automotive or service industry preferred.

Mechanical Knowledge: Strong understanding of automotive systems (brakes, suspension, engine diagnostics, etc.).

Communication: Excellent verbal and written communication skills to explain technical repairs in "layman’s terms" to customers.

Organization: Ability to thrive in a fast‑paced environment and manage multiple priorities simultaneously.

Licensing: Must have a valid driver’s license and a clean driving record.

Benefits

Competitive base pay plus [Commission/Incentive] programs.

Health, Dental, and Vision Insurance.

401(k) retirement plan with company matching.

Employee discounts on parts and service.

Uniforms provided and ongoing professional training.