Automotive Service Writer (Advisor)

Toyota Of San Bernardino; San Bernardino (CA); On-site; USD 45,000 - 72,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off for Volunteer Time

Paid Vacation, Sick and Holidays

401K & Match

Health, Dental, Vision Insurance

Pet Insurance

Additional life insurance options

Disability insurance

Care reimbursement

Pet insurance

Job summary

A family-owned automotive dealership in San Bernardino is hiring an experienced Automotive Service Advisor. In this role, you will advise and greet customers, prepare repair orders, and ensure top-notch customer satisfaction. Candidates should have at least a year of relevant experience and a valid California Sales License. The dealership offers competitive wages, paid time off, and health insurance among other benefits. Join a supportive work environment and grow your career with us!

Qualifications

• Minimum 1 year of Automotive Service Advisor/Writing experience.
• Valid California Sales License required.
• Ability to pass pre-employment testing: background checks, MVR, drug test.
• Working knowledge of automotive products, repairs, and parts.
• Valid California Sales License required.
• Strong communication skills and ability to translate customer needs to technician orders.
• Strong writing and typing skills.
• All applicants must be authorized to work in the USA.
• Ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver’s license.
• Must have valid driver’s license and be eligible for shop insurance coverage.
• Bilingual preferred but not required.

Responsibilities

• Advise and greet customers regarding service needs.
• Prepare repair orders and estimate additional service costs.
• Maintain standards of gross profit production and customer satisfaction.
• Follows company processes and maintains gross profit and customer satisfaction.
• Communicates with other departments, employees, and vendors in a timely manner.
• Updates customers regularly and complies with all rules and regulations.

Skills

Strong communication skills

Strong writing skills

Automotive knowledge

Bilingual (preferred)

Education

High School Diploma or equivalent

Tools

Shop software

Job description

Description

Our dealership is now seeking a dynamic team member with a proven track record in a new & used car automotive environment for our family-owned and operated dealership. We are hiring an experienced Automotive Service Advisor to join our team! Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success.

When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits....and more:

• Competitive Wages
• Paid Time Off for Volunteer Time
• Paid Vacation, Sick and Holidays
• Paid Basic Life Insurance
• 401K & Match
• Health, Dental, Vision Insurance
• Other Supplemental Insurance options such as:
• Additional access to Term Life Insurance Policy
• Short Term and Long-Term Disability
• Health care, dependent care, and family reimbursement accounts
• Pet Insurance

In this position you would be responsible for advising and greeting customers; listening to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, you would estimate the additional cost and telephone the customer for permission to do the work. You would report directly to the Service Director.

Qualifications

• High School Diploma or equivalent
• Minimum 1 year of Automotive Service Advisor/Writing necessary
• Minimum 1 year of Automotive diagnostic, preferred
• Working knowledge and experience of automotive products, repairs, and parts
• Valid California Sales License, required
• Strong communication skills and the ability to translate customers’ needs to workable technician orders
• Strong writing and typing skills
• All applicants must be authorized to work in the USA
• Ability to demonstrate the ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver's license.
• Must have a valid driver’s license and be eligible for coverage under shop insurance policy (Not an excluded driver)
• Bilingual preferred but not required.

Essential Duties, but not limited to:

• Follows all company processes and procedures
• Advises customers of necessary services, repairs, and benefits
• Maintains our company standards of gross profit production and customer satisfaction.
• Always communicating internally and externally with other departments, employees, and vendors
• Updating and communicating with customers in a timely manner
• Complies with all rules and regulations as required

Apply today and find out all our dealership has to offer!