Service Transformation Manager — AI-Driven Ops (Hybrid NYC)

Oscar Health, Inc.; New York (NY); Hybrid; USD 97,000 - 127,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonuses

Job summary

Oscar Health, Inc. in New York is seeking a Manager, Service Transformation to lead cross-functional programs advancing Service Forward—evolving Oscar's contact-center model to balance high-quality human service with AI-enabled automation.

You will align enterprise partners around strategy, operating-model design, implementation, and change management, while leading initiatives to improve member and provider service performance.

Qualifications

• 4+ years of experience in program management.
• 3+ years of experience in delivering projects/programs.

Responsibilities

• Leads end-to-end management of cross-functional implementations/projects, including planning, stakeholder engagement, and on-time completion.
• Evaluates departmental performance by creating, gathering, analyzing data and metrics, and supporting mitigation strategies.
• Collaborates with internal and external stakeholders to plan proactive implementation, communications, and change management strategies.
• Mentors team members and supports professional development.
• Ensures compliance with applicable laws and regulations.
• Performs other duties as assigned.

Skills

Program management

Cross-functional collaboration

Change management

Data-driven improvements

Education

Master's Degree

Job description

Oscar Health, Inc. in New York is seeking a Manager, Service Transformation to lead cross-functional programs advancing Service Forward—evolving Oscar's contact-center model to balance high-quality human service with AI-enabled automation.

You will align enterprise partners around strategy, operating-model design, implementation, and change management, while leading initiatives to improve member and provider service performance.